Position: Emergency Dispatch Director
Location: San Bernardino, CA
Priority Ambulance and CONFIRE, a Joint Power Authority, formed by nine-member fire agencies in San Bernardino County, are parties to a public-private partnership that will provide emergency and non-emergency ambulance services in portions of San Bernardino County, California. Together Priority Ambulance and CONFIRE were selected to provide emergency and non-emergency ambulance services in portions of San Bernardino County, California.
Priority Ambulance will work directly with CONFIRE EMS-MOBILE HEALTH (CONFIRE EMS), a division of CONFIRE. Our mission is to provide a holistic approach to emergency medicine, including emergency medical ground ambulance transportation, 9-1-1, interfacility, and critical care transportation.
Priority Ambulance is currently recruiting for an Emergency Dispatch Director to join the Priority Ambulance and CONFIRE EMS team.
Priority Ambulance will provide competitive compensation, health insurance, pharmacy drug plan, dental insurance, disability insurance, life insurance, 401k retirement plan.
Join the team as we reimagine the future of emergency medical services in San Bernardino County.
Definition:
Under the supervision of the President of Local Operations, the Communications Director will oversee all daily operations and personnel within the communications center.
The capacity of this position may include, but may not be limited to receiving calls for transport to and from facilities or directing calls to appropriate management personnel who are best suited to handle the caller’s issue, or any of the following, varied professional, administrative task.
The Dispatch Supervisor may broadcast assignments to transport crews, operate radio, telephone, or computer equipment to send and receive communications to crews and relay information or orders to members of management.
The Dispatch Supervisor may be called upon to function in the capacity of an EMT as set forth by company policies and protocols. It is possible that they may also be called upon to function in the capacity of Communications Manager, Dispatcher or Dispatch Call Taker to assure all company tasks are maintained and completed.
Minimum Requirements:
- Must have the ability function as a leader evaluating, coaching, training and directing dispatch staff.
Specific Duties:
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
- Ensures security of buildings, Dispatch Center and all other company property.
- Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.
- Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
- Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
- Communicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.
- Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
- Accepts responsibility for recertification as an EMD and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.
- Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
- At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
- Follow up with crews so that company goals in regards to response times are maintained.
- Ensures all personnel that are assigned to shift report on time, and are in proper attire for the shift.
- Record details of calls, dispatches, and messages.
- Maintain access to, and security of, highly sensitive materials.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Maintain appropriate record keeping in regards to the dispatch program and other documents that are required
- Maintain an open line of communication between you and your supervisor.
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Participate in recruiting, interviewing, and the selection employees.
- Documentation of all incidents, attendance issue, disciplinary actions and any other occurrences that may need to be addressed as a result of work performance. This is to be completed by the end of the shift.
- Will assume or delegate the responsibility of scheduling personnel
- Complete administrative tasks as assigned
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Oversees all duties as assigned by the Operations Manager.
- Analyze statistical data to develop recommendations for planning.
- Clearly express him/herself verbally and in writing
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Answer the phones at the dispatch center using appropriate communication skills.
- Using pre-established criteria, determine the best way to provide service to the customer.
- Assign runs to appropriate crews in a timely basis.
- Assures all company goals, objectives and procedures are followed on a daily basis.
- Resolve customer complaints and answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Train and instruct employees in job duties and company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records and reports pertaining to assigned runs and evaluate performance.
- Be able to perform all job capacities per the dispatcher job description
- Participate in all disciplinary concerns regarding personnel in the dispatch center
- Attend all management meetings per the direction of the Director of Operations
- Displays a positive mental attitude toward the position held, Seals Ambulance Service Inc. and it’s employees, clients, partners or affiliates.
- Performs any other related duties as assigned.
- Receive incoming telephone calls regarding emergency and non-emergency ambulance service information.
- Interpret and communicate work procedures and company policies to staff.
- Plans, assigns, direct and evaluate all dispatch personnel to assure all requests for service are complied with according to company policies and goals.
Salary Range: $80,000 - $85,000