Energy Dispatch Director jobs in Tacoma, WA

Description:

Our Client has an immediate opening for a Construction Services Dispatch Lead in Auburn, WA. Duties will include scheduling the appropriately certified field technicians and inspectors for numerous construction projects Septic Plumbers Electricians. The Dispatch Lead will provide clients with high quality customer service and will communicate the clients' needs to our field staff. Duties will also include inputting data into our scheduling software and preparing field files for staff. This position also requires compilation of daily field reports and providing administrative support to project managers.

Answer Incoming Customer and Technician Phone Calls/Electronic Messages

Schedule and Coordinate all Service Calls in order to Dispatch Drivers & Service Technicians via Computer Based Dispatch Program (Service Titan) & Phone

Manage Workflow and Create Schedules – Oversee and Facilitate the process of the Service Appointment

Analyze & Solve any Issues impacting Technicians/Customers during the Process – Strategically work w/ Technicians to ensure Customers receive 5 Star Service

Point of Communication between Customers and Technicians throughout the Process

Update System Databases with Customer and Job Info in Real-Time

Monitor Operational Reports

Ensure Jobs are Complete and/or Report Additional Work Needed

Skills:

Dispatching, Dispatch, construction scheduling, Customer service oriented, Call center support, planning scheduling, septic, septic system

Top Skills Details:

Dispatching,Dispatch,construction scheduling

Additional Skills & Qualifications:

Qualifications:

Min 4-5 years of experience as an SERVICE Dispatcher in FAST-Paced Environment

MUST HAVE SERVICE TITAN EXP

Open Availability (Majority of Hours are M-F, but MUST be available for Weekend and On-Call Shifts as Needed)

Construction Septic/ Experience/Knowledge

Advanced Customer Service Skills w/ Extremely Strong Multi-Tasking Skills

Ability to be SOLUTION Oriented, Patient & Empathic

Excellent Oral/Written Communication & Interpersonal Skills w/ a “CAN DO” Attitude

Organized & Deadline Oriented

IT Competent & Extremely Proficient w/ Phone Systems

Strong knowledge of Microsoft Office programs such as Outlook, Word and Excel

QuickBooks Experience

Excellent Map/Logistic Skills (Geographical Knowledge of Service Area)

Demonstrate STRONG Skill Set in Organization, Attention to Detail, Ability to Handle Pressure, and Problem Solving

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.