Energy Dispatch Supervisor supervises the operations and activities of an energy dispatch control room. Oversees the work of dispatchers and ensures compliance with company policies, practices, and procedures. Being an Energy Dispatch Supervisor requires at least an associate degree. Typically reports to a manager/head of unit. The Energy Dispatch Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Energy Dispatch Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Summary
Performs specialized duties to include processing/evaluating 9-1-1 calls and other emergency and non-emergency requests for receiving and processing 9-1-1 and non-emergency telephone calls, dispatching calls for service to law, fire and EMS agencies, tracking call activity in a computerized environment.
Distinguishing Characteristics
This is the entry-level position in the 9-1-1 Public Safety Dispatcher series, under the direct supervision of the Dispatch Supervisor. Incumbents in this class will be expected to be capable of independently and satisfactorily performing the full range of dispatching functions to be considered for advancement.
Essential Duties and Responsibilities
Qualifications
Knowledge and Skills
The position requires knowledge of English grammar, vocabulary and spelling sufficient to prepare and maintain calls for service, prepare and maintain detailed reports, records and correspondence. Training and experience, which demonstrates proficiency in dealing with the public by telephone. Knowledge of emergency services dispatch protocols, procedures, and techniques used in the operation of public safety communications center. Requires a working knowledge of complex electronic and telecommunications equipment commonly used in public safety dispatching. Requires a general knowledge of the laws and regulations governing dispatch and general knowledge of cities and locations of highways, streets and geography of Yolo County.
Abilities
Requires the ability to type 35 words per minute; react quickly, efficiently, and calmly in an emergency situation; adopt an effective course of action in emergency situations; accurately dispatch and monitor public safety equipment and personnel; speak and write clearly and concisely; memorize and recall names and locations of highways, streets and buildings; follow written oral instructions; deal effectively and tactfully with public safety personnel and general public.
Physical Abilities
Requires sufficient ambulatory ability and hand-eye coordination to operate the full range of computer and telecommunications equipment used by the agency. Requires visual acuity to recognize and read letters, numbers, and maps. Requires auditory ability sufficient to carry on conversations in person, over the phone and radio. This position requires light physical effort including lifting and moving of objects up to 10 pounds, occasional lifting/moving heavier objects. Some bending, stooping, reaching and pulling is required. Ability to sit for long periods of time, move a bout, and work in an indoor environment in close proximity with others is required.
Education and Experience
License or Certificate
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