Energy Dispatch Supervisor jobs in Spokane, WA

Energy Dispatch Supervisor supervises the operations and activities of an energy dispatch control room. Oversees the work of dispatchers and ensures compliance with company policies, practices, and procedures. Being an Energy Dispatch Supervisor requires at least an associate degree. Typically reports to a manager/head of unit. The Energy Dispatch Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Energy Dispatch Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Lead Dispatch Supervisor
  • Contractor Safety Management
  • Spokane, WA FULL_TIME
  • First Section

    Who We Are
    At Gonzaga we don’t just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for – and they know how valuable our mission is to the success of our institution.

    Our diverse selection of benefits is part of Gonzaga’s commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU’s onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment.

    For more information, click here.

    Position Title
    Lead Dispatch Supervisor

    Posting Number
    S2253P

    Department
    Campus Security & Public Safety

    Work Schedule
    Non-exempt, multiple shifts, full-time: Department services Gonzaga University community on various day, evening, weekend shifts. Generally, shifts are assigned, and reassignment to other shifts may occur over time.

    Employment Status
    Regular

    Temporary or Fixed-Term Assignment End Date

    Hours per Week
    40

    Months per Year
    12

    Job Purpose
    The Lead Communications officer is the direct supervisor for Campus Security and Public Safety Communications officers. Required to supervise, assign, train, review, and participate in the work of direct reports for processing emergency, non-emergency and administrative calls for security officers, emergency providers, and the general public. This position ensures adherence to established goals, policies and procedures.

    The Lead Communications Officer is required to have full working knowledge and capabilities of all aspects of communications, dispatching, and camera surveillance, including all systems used by Communications officers. This position supports the University’s mission by providing the community with sources needed for a safe learning, working, and living experience.

    The budgeted annual salary that the University reasonably expects to offer for this position is $44218-$56160.
    The full internal range is $44218- $59824.

    Anticipated/Budgeted Salary (Annualized 12 months, 40 hours/week)
    44218 - 56160

    Minimum Salary (Annualized 12 months, 40 hours/week)
    44218

    Salary Midpoint (Annualized 12 months, 40 hours/week)
    52021

    Maximum Salary (Annualized 12 months, 40 hours/week)
    59824

    Essential Functions

    Essential Function Category Title
    Supervisory Functions

    % of time for section
    60%

    Function Details
    Team and Operational Effectiveness:
    • Shift work in Communications and fill gap coverage when necessary.
    • Meet operational targets, develop innovative solutions, and continuously improve departmental and operational efforts.
    • Support and contribute to hiring efforts that meet departmental, operational, and mission needs.
    • Demonstrate a higher level of familiarity with the Security department’s policy and procedure manual, as well as other department and University practices and procedures.
    • Assists, when directed, the Director and Associate Director in creating and updating the Security department’s policies and procedures.
    • Coordinates emergency drills and training to direct reports and/or Security officers with the Director and Associate Director.
    • Develop and maintain a training program to include emergency response scenarios for Communications operations.
    • Ensures technical equipment is properly maintained, regularly serviced, and fully functional.


    Employee Development:
    • Meet regularly, at least once a month, with all direct reports.
    • Manage all direct reports’ performances on an ongoing basis throughout the year.
    • Create and ensure opportunities for team development through multiple methods and support recognition efforts that build morale.
    • Seek clarification from the Associate Director, and communicate information, assignments, policies and procedures to direct reports.
    • Ensure all direct reports are effectively on-boarded to their role.
    • Actively build relationships and demonstrate a bias for collaboration with direct reports.
    • Address and resolve conflicts that involve direct reports.
    • Communicate regularly with all direct reports through multiple systems.
    • Schedule initial and ongoing training for direct reports.
    • Collect training data and ensure ongoing certifications for direct reports.
    • Provide consistent training to all direct reports.
    • Train new Security Officers on Communications functions.

    Essential Function Category Title
    Communications & Systems

    % of time for section
    30%

    Function Details
    Communications:
    • Perform necessary skilled communication while receiving emergency and non-emergency phone calls by collecting vital information from callers to determine the best course of action through dispatching officers, transferring to the appropriate department or person, or guiding to the correct internal and external resources.
    • Use of appropriate radio protocol, prioritizing calls, and multi-tasking while dispatching officers to calls for service. -
    • Responsible for dispatching Plant Services employees to calls for service after regular University work hours.
    • Upon request, take over the Switchboard phone lines when Guest Services is unable to perform this operation (Holidays, School Closures, Meetings).
    • Assess the urgency of custodial, maintenance, IT, and grounds issues occurring at on and off-campus-owned properties and advise proper personnel on nights, weekends, and holidays through telephone, radio, or by work order depending on the urgency of the problem.
    • Responsible for after-hours notifications to On-Call Security Administrator, Housing and Residence Life, Study Abroad, Student Affairs, and Administration regarding emergency, medical, or unusual circumstances.
    • Upon request of the Spokane Fire Department and the Spokane Police Department, patch officers through to their respective radio channels for direct communication through the dispatch console.
    • Monitor the City of Spokane Emergency channels for real-time emergency communication to the community if necessary.
    • Send ZagAlerts when prompted.


    Systems (Alarms):
    • Monitors fire, burglar, high-temperature lab, panic, intrusion, blue light phone, and high water alarms.
    • Monitors Persona card access and lock system for breaches in security.
    • Lock and unlock campus buildings through Persona card access system when necessary, including emergency lock-down of the University.
    • Monitors Fire Pager, 911 calls, and Spokane Police Radio channels.

    Systems (Security Cameras):
    • Conducts surveillance investigations during real-time and recently occurred incidents while operating the camera system housing over 600 cameras.
    • When time allows, monitor cameras for illegal, suspicious, and inappropriate behavior and notify officers of observations made.
    • Exports video footage upon request of officers, Spokane Police, or other emergency personnel.

    Systems (Omnigo):
    • Responsible for documenting dispatch calls, daily log activity, and running reports on the Dispatch Module and the Officer Module.

    Systems (T2 & Crowdfind):
    • Utilize the Parking & Transportation software, T2, to locate and identify students, staff, faculty, visitors and vendors.
    • Document Lost & Found information into Crowdfind when items arrive or when items are reunited with their owner.

    Essential Function Category Title
    Communication and Liaison

    % of time for section
    10%

    Function Details
    • Represent Communications on committees and in forums.
    • Ensure proper notification of the on-call Security administrator, Student Development professional(s), and other University departments as necessary.
    • Provide active leadership on significant incidents, ensuring proper procedures are followed.
    • When directed, act as the on-call Security Administrator.
    • Represent Campus Security and Communications as a liaison with external agencies, such as the Spokane Fire Department and Spokane Police Department.
    • When directed, create and send emergency notifications through ZagAlert.
    • Participate in search committees and interview panels.

    Other Functions

    Other Functions
    • Other duties as assigned by the department.

    University Competencies

    University Work Values
    Promoting Excellence in Academic Endeavors and Professional Practice • Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes Sharing Responsibility for Mission Identity and Leadership • Making a personal commitment to learn about Gonzaga’s mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community Affirming a Commitment to Human Dignity • Engaging one another with profound respect, professionalism, and cura personalis while supporting one another’s continued learning, development, and maximizing of potential Advancing a Culture of Inclusiveness • Developing cultural fluencies and global awareness, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds Caring for Our Common Home and Integral Ecology • Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life Cultivating Individual and Community Accountability • Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards

    Qualifications/Knowledge Required/Years Experience Required

    Degree Required
    Vocational, Associates, Technical Degree

    Certifications and/or Licensures required
    Must be able to meet all requirements necessary to attain Limited Commission Level 1 Certification with the Spokane Police Department.

    Knowledge Required
    Specialist Knowledge in field

    Years Experience Required
    3-4.99 years

    Minimum Qualifications
    • Vocational, Associates, Technical Degree or 3 or more years of direct supervisory experience
    • 3 years supervisory experience
    • Previous experience working in a dispatch type setting and/or with utilizing security cameras

    Desired Qualifications
    • Bachelors Degree
    • Previous experience working in a higher education setting
    • Previous experience working with T2, Omnigo, Crowdfind or similar systems

    Physical / Environmental Qualifications
    • Remain in a sitting or standing position up to 12 hours
    • Wrist and hand movement related to computer work
    • Work is performed in a closed or confined facility
    • Ability to frequently bend, stoop, kneel, stretch, and reach
    • Visual acuity and multi-tasking while viewing 9 monitors
    • Finger dexterity for the operation of phone, computer, and dispatch console

    Posting Detail Information

    Open Date
    04/10/2024

    Close Date
    04/24/2024

    Open Until Filled
    No

    Application Review Begins On
    04/24/2024

    Special Instructions to Applicants

    EEO Statement
    Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.

    Clery Statement
    Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics

    The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.

    A copy of the report can be found online at www.Gonzaga.edu/Clery. A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.
  • 11 Days Ago

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Dispatch Specialist
  • Coleman Oil Company Llc
  • Lewiston, ID FULL_TIME
  • The ideal candidate will be questioning and curious while conscientious and courteous at the same time. We pride ourselves on efficiency, profitability, and customer service. Dispatch is the hub of Op...
  • 11 Days Ago

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Dispatch/Scheduler
  • People for People
  • Moses Lake, WA FULL_TIME
  • Core Competencies: People For People employees may be evaluated during their annual performance review on Core Competencies in addition to their duties contained within their job description. Each Cor...
  • 1 Month Ago

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Paint Crew Dispatch Coordinator
  • ACI Coatings, LLC
  • Spokane, WA FULL_TIME
  • DescriptionThe person in this position should be a detail-oriented and organized individual to join our team as a Scheduler/Dispatcher/Timekeeper with the title Paint Crew Dispatch Coordinator. In thi...
  • Just Posted

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Dispatch / Customer Service Associate
  • Raptor Rooter and Plumbing
  • Coeur d'Alene, ID FULL_TIME
  • Raptor Rooter & Plumbing is currently hiring for a full-time Dispatch / Customer Service Associate to take calls, manage schedules, and help run the office in the Spokane Valley, WA area. This dispatc...
  • 11 Days Ago

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Customer Service / Dispatch Rep
  • Raptor Rooter and Plumbing
  • Coeur d'Alene, ID FULL_TIME
  • Raptor Rooter & Plumbing in Spokane Valley, WA is calling all organizational gurus to apply to join our amazing office team as a full-time Customer Service / Dispatch Rep! WHY YOU SHOULD JOIN OUR TEAM...
  • 12 Days Ago

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0 Energy Dispatch Supervisor jobs found in Spokane, WA area

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Driver - Class A
  • Golden State Foods
  • Spokane, WA
  • Overview: Position Summary (Job Description): QUALITY CUSTOM DISTRIBUTION IS NOW HIRING: CDL Class A Delivery Drivers fo...
  • 4/24/2024 12:00:00 AM

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Forklift Operator
  • Parr Lumber
  • Spokane, WA
  • 16.00 - 19.00 Depending on Experience * Spokane, WA, USA * Hourly * Full Time *Medical, Dental, Vision, FSA, HSA, 401k, ...
  • 4/22/2024 12:00:00 AM

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Dispatch Service Coordinator - Tuition Reimbursement
  • Patterson
  • Spokane, WA
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 4/22/2024 12:00:00 AM

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TRANSPORTATION ROUTING SPECIALIST (ONE OR MORE) @ TRANSPORTATION, 8 HRS, CONT.
  • Spokane Public Schools
  • Spokane, WA
  • Salary: See Position Description Location : Facilities Building - Spokane, WA Job Type: Please see Job Description Job N...
  • 4/21/2024 12:00:00 AM

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Dispatch Service Coordinator
  • Patterson
  • Spokane, WA
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of o...
  • 2/23/2024 12:00:00 AM

Spokane (/ˌspoʊˈkæn/ (listen) spoh-KAN) is a city in Spokane County in the state of Washington in the northwestern United States. It is located on the Spokane River west of the Rocky Mountain foothills in eastern Washington, 92 miles (148 km) south of the Canada–US border, 18 miles (30 km) from the Washington–Idaho border, and 228 miles (367 km) east of Seattle along Interstate 90. Known as the birthplace of Father's Day, Spokane's official nickname is the "Lilac City". A pink, double flower lilac variety known as 'Syringa Spokane' is named for the city. It is the seat of Spokane County and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Energy Dispatch Supervisor jobs
$106,297 to $140,097
Spokane, Washington area prices
were up 2.9% from a year ago

Energy Dispatch Supervisor in Ogden, UT
Based on our compensation data, the estimated salary potential for Energy Dispatch Supervisor will increase 16 % over 5 years.
January 17, 2020