Under the supervision of the Dispatch Manager, this full-time position will assist with Tidewater Express Inc. (TEI) dispatching duties. The dispatchers are responsible for answering the TEI phone 365 days a year, 24 hours a day, 7 days a week. This position will work first shift, Monday through Friday, with some weekend and weekday night dispatching duties.
Dispatcher Responsibilities:
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Answer emergency and non-emergency calls and document important information
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Use phone and computer to direct wrecker drivers and road service technicians to the appropriate location/task
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Prioritize and organize calls according to urgency, customer requests, and predetermined schedule
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Maintain frequent communication with drivers and techs on the status of calls
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Responds to and takes immediate action to resolve customers and driver/tech problems
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Reply to customer emails regarding truck and heavy equipment tows
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Understand tow truck loading and tow/recovery rigging basics, or the ability to quickly learn
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Making, answering, and directing phone calls and the distribution of messages
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Data entry into the Tidewater Express Inc accounting system and filing records as needed
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Ensuring the correct paperwork is complete and prepared according to corporate procedures
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Any other duties as assigned by the Dispatch Manager or the wrecker division Director of Operations
Requirements:
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Must have a valid driver’s license and a clean driving record
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Ability to work under pressure
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Strong knowledge of emergency response procedures
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Should have a “team first” attitude and maintain our team atmosphere even in hectic times
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Maintain a safe work environment
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Must have interpersonal and communication skills
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Proficient in MS Office and data entry
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Weekday night and weekend availability to be in dispatching duty rotation with the other dispatchers
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Must pass a pre-employment drug screening
Benefits:
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Medical, Dental and Vision insurance coverage
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Medical insurance paid 100% by TEI at 5 year work anniversary
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Life insurance policy
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Legal and other supplemental coverage
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Simple IRA with TEI matching contribution
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PTO, Holiday, and Bereavement pay
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