Energy Dispatcher determines generation requirements and controls the volume of gas to meet obligations. Focuses on optimizing economics to ensure minimum energy supply costs. Being an Energy Dispatcher requires an associate degree. Typically reports to a supervisor or manager. The Energy Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Energy Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Primary Duties and Responsibilities (details of the basic job functions):
Dispatches calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically in accordance with established guidelines. Receives and manages calls relate to emergency and/or commercial road service utilizing a computer aided call processing system. Performs geographical location spotting, map reading and provides detailed instructions to Fleet Service or contracted personnel in determining member/customer location. Monitors dispatched calls and takes action to resolve and correct service problems or potential problems. Handles driver/customer escalations in accordance with established procedures. Provides explanations to customers, as needed. Reports and documents any service issues. Closes service request using company electronic dispatching system in a timely manner. Accepts payment from members/customers as appropriate. Reconciles and resolves rudimentary payment issues. Maintains related records and files. Assists coworkers and less-tenured dispatchers as necessary.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
none
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
Possession of high school diploma or equivalent (GED)
Experience:
Knowledge and Skills:
Preferred Qualifications
Work Environment
Works in a temperature-controlled office environment. Irregular hours in a 24 x operations.
Pay rate $16.00
Benefits
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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