Enrollment & Billing Director jobs in Detroit, MI

Job Title

Position Title: Assistant Director - Enrollment Systems and Strategy

Location: Fisher Building, 3011 W. Grand Blvd., Detroit, MI 48202

Salary: $73,542 - $99,807

Reports to: Deputy Executive Director, Enrollment

Bargaining Unit: N/A

Benefits Eligible: Yes

Position Summary:

As a significant leader on the Enrollment Division, the Assistant Director - Enrollment Systems and Strategy will be responsible for designing, implementing and managing staff- and family-friendly enrollment systems across the District, including the rollout of a new online enrollment system. They will lead collaboration with partner departments regarding enrollment processes and systems so that families and schools experience a cohesive, equitable process that connects them to services and onboards them to the school. Working with the Deputy Executive Director for Enrollment, the Assistant Director will also play a critical role in identifying and evaluating opportunities to grow enrollment and informing strategies to improve processes and grow enrollment.

Minimum Qualifications:

Education: Bachelor's degree or higher from an accredited college or university.

We are looking for talented people who are passionate about transforming the District and making a significant difference in the lives of public school students, parents, administrators, teachers, and employees. The ideal candidate will have most or all the following professional experiences and competencies:

• Project management skills, with experience managing large-scale, cross-departmental projects and driving teams to deliver against deadlines and goals.
• Strong technical capabilities with experience implementing SAS tools or other software systems that have a heavy focus on end-user experience. Previous experience implementing online enrollment systems or working in K-12 enrollment is preferred.
• Experience leading human-centered design projects; able to translate user experience into effective processes and tools.
• Ability to motivate and guide stakeholders through periods of change using thoughtful communication, strong processes, and meaningful stakeholder engagement.
• Exceptional customer service skills.
• Strong interpersonal and teamwork skills, with the ability to work effectively across teams and functions within the organization.
• Excellent written and verbal communication skills, and attention to detail.
• Exceptional critical-thinking skills - ability to structure and solve problems, synthesize analysis into key takeaways and recommendations.
• Ability to identify trends and spot anomalies in data, and generate real-world solutions and recommendations based on the data.
• High expectations - a clear commitment to setting and upholding high standards for students, parents and the adults who serve them.
• Enjoys working in a fast-paced environment and being a self-starter.
• Able to maintain a strict level of confidentiality with student information.
• Willingness and ability to work non-standard hours including evenings and weekends as required.
• Fluency in all Microsoft Office applications (Word, Outlook, PowerPoint, Project, SharePoint)

Essential Functions:

Enrollment Processes

• Work with the Deputy Executive Director of Enrollment, define, document, implement, and continually refine DPSCD enrollment and annual return processes and requirements.
• Lead cross-departmental collaboration with other departments and align enrollment processes to critical student supports and systems, such as Student Information Systems, Exceptional Student Education, Transportation, and McKinney Vento services, as well as state guidelines.
• Manage production and distribution of paper enrollment forms.
• Spearhead engagement with other departments and school staff to develop strategies that support the onboarding of newly enrolled students to become fully connected to school services and to thrive in the school environment.
• Inform the development and delivery of training to clericals and other District staff on enrollment practices to promote clarity around enrollment process and strong customer service to new and existing families.
• Facilitate development of guidance documents and resources to ensure that enrollment processes are clearly documented and communicated to both families and staff, including use of website and internal staff Hub.
• Coordinate with Enrollment team members to provide ad hoc technical support to schools and District colleagues, as well as families, in navigating the online enrollment process; develop systems to manage technical support efficiently.

Online Enrollment

• Serve as Systems Administrator for the District's online enrollment system; this includes vendor management, system configuration, workflow mapping and management, security and user access set up, etc.
• Develop and implement a training and change management strategy to address the needs of families, schools, and central office staff transitioning to a new online enrollment system.
• Develop and manage a strategy to rollout the online enrollment system to families that addresses inequities in access to technology and provides support to families in navigating the new online enrollment system.

Strategy and Continuous Improvement

• Work with the Deputy Executive Director of Enrollment to define criteria to evaluate enrollment performance and growth opportunities.
• Oversee analyses to evaluate enrollment needs and opportunities to grow enrollment across Detroit.
• Provide ongoing oversight and evaluation of enrollment processes to identify successes and pain points, and to ensure efficiency, clarity, fairness and accessibility of enrollment processes for staff and families.
• Develop and manage strategies to address improvement opportunities for enrollment systems and processes.
• Produce timely and relevant reports on enrollment.
• Performs other duties as assigned by supervisor.

Security Clearance:

Internal Applicants

If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.

External Applicants

In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.

Method of Application:

Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.

Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.

Applicants requesting assistance during the application process should contact the Office of Human Resources via email at recruitment@detroitk12.org or phone at (313) 873-6897.

DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions opportunities. Contact the Civil Rights Coordinator for more information at (313) 240-4377 or detroitk12.org/compliance.