Enrollment & Billing Director jobs in Milwaukee, WI

Position Overview: Under the general supervision and guidance of the President, the Director of Family Engagement and Enrollment will establish and build relationships with families to support family well-being and strong parent-childrelationships. The Director will manage the administration and ongoing monitoring of Head Start eligibility, recruitment, selection, enrollment & attendance of ND’s Early Head Start & Head Start program to ensure compliance with Head Start Performance Standards.

Responsibilities and Functional Tasks

• Ensure all Family Engagement team receives coaching.
• Facilitate reflective supervision for direct reports.
• Establish opportunities for reflective practice groups.
• Collaborate with program leaders to ensure children and families receive the support and services they need.
• Manage Policy Council that includes but not limited to member selection and the establishment of Policy Council Executive members.
• Attend Board of Directors meetings as requested.
• Assist in the completion of agency’s annual self-assessment, community needs assessment, annual program report and other projects as needed.

Administrative and Leadership

• Manage and monitor department budget(s) and ensure goals for in-kind is met.
• Direct the Enrollment/Retention and Family Engagement teams to maximize childcare authorizations and ensure enrollment goals are met.
• Supervise the Family Engagement and Enrollment team to adhere to all Head Start Performance Standards, local licensing requirements and other compliance requirements.
• Actively support ND’s strategic plan.

Family Engagement

• Collaborate with other program leaders to develop and implement a comprehensive Parent Handbook.
• Manage Enrollment and Retention and Family Advocates to facilitate the enrollment process for Early Head Start and Head Start children.
• Review and analyze children and family information to assure it is accurate, current and appropriately documented.
• Monitor, evaluate and implement procedures to improve services for ND’s children and families.

Supervision of Staff

• Facilitate bi-weekly meetings with direct reports.
• Conduct monthly reflective supervision for direct reports.
• Lead hiring process, onboard staff and provide ongoing training for the Family Engagement and Enrollment Team.

Accountability and Performance Requirement

All staff members are accountable for knowing and performing the responsibilities associated with their individual position in an efficient and effective manner, understanding that each of us plays an integral role in the success of our mission. All staff will support the agency mission, vision, standards of conduct/code of ethics and strategic directions and support administrative decisions. This must be demonstrated by maintaining a positive work environment, and by behaving and communicating in an appropriate manner with children, families, coworkers, supervisors and the public while achieving performance expectations.

• Bachelor’s degree in Education, Human Services or related field required.
• At least 5 years of supervisory experience.
• Knowledge of Head Start Standards or similar standards.
• Knowledge of early childhood development, assessment and evaluative methods and tools.
• Excellent written and verbal skills.
• Excellent interpersonal skills.
• Ability to motivate staff and facilitate staff development.
• Ability to manage in a complex organizational structure.
• Ability to manage in a high intensity environment.
• Strong time management and leadership skills.
• Ability to work in with culturally diverse families and low-income families.
• Valid driver’s license and liability insurance of $100,000/$300,000 on first day of employment.

Preferences

• Master’s degree preferred.

Work Requirements

• Other duties as assigned.

Safety and Health

Next Door is committed to providing a safe work environment and to fostering the well-being and health of its employees. An essential part of each employees’ job is the development of safe working practices and the observance of safety rules, including:

• Following safety warnings and directions at all times.
• Using personal safety devices when required.
• Reporting any unsafe conditions to supervisor.
• Following process for reporting suspected child abuse and neglect.
• Reporting unsupervised children, after ensuring child’s safety.

Physical Demands

• Primarily active work; occasionally lifting up, holding or moving up to 50 lbs.

Work Environment

• Mainly office setting and travel to various sites for meetings.

Personal/Physiological

• Ability to make frequent, significant decisions to understand and react to the development process of children.
• Ability to respond quickly and competently to an emergency or crisis situation in order to keep staff and children safe.