Enrollment & Billing Director jobs in Olympia, WA

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Data Management

• Work with data imports and exports; act as a back-up document and application processer for the office. Responsible for de-duplication within the system utilizing in-house software. Build and test imports and resolve issues that arise including interaction with outside entities.

• Manage the Constituent Relationship Management (CRM) system, which includes data integrity oversight, data extraction, transformation, and loading, and key responsibilities for the development of dashboards and reports, data management and troubleshooting responsibilities. Conduct annual data audit and changeover of applications process.

• Designing data architecture and aligning business data needs with systematic data needs.

• Work with and supervise data movement between Slate to Power Campus using Axiom software. Be prepared to identify errors and trouble shoot issues in Slate, Axiom, or Power Campus. Confer with record manager, and data management team for the SIS (Power Campus) on data policies and procedures,
• Work with and supervise data movement and integration between Slate to PowerFaids

Database Development and Configuration Management

• Designing, testing, and implementing technical automated workflows using Slate Technolutions software.

• Utilizing Graphic user Interface(GUI) and incorporating required formulas with custom SQL.

• Testing and implementing software updates. Providing detailed documentation on updates.

• Develop, implement, maintain, and perform internal training and “certification” processes regarding CRM use and practices for university staff.

• Streamline admissions operations and application processing through automation and consolidation of systems.

• Manage vendor relationships both for data and system architecture purposes. Maintain activity in general Technolutions community to identify and implement better business practices.

• Analyzing system data to drive and supporting contract negotiations and technology strategies for Admissions. Exploring processes for new technology as related to admissions functions.

• Testing, implementing, and reconfiguring of Slate to accommodate business procedures for admissions, registrars and financial aid offices in alignment with software updates

• Subject matter expert in Slate, Excel, and data manipulation for Admissions technology, providing expert advice to senior university decision-makers in strategic process planning and execution.

CRM Technical Support

• Troubleshoot technical errors in CRM. If required, work with Technolutions, and Axiom support personnel.

• Assist in technical details in support of Admissions activities, such as Application management, Events module registration and support, forms, and other Slate or third party applications including application cycle preparation and maintenance in use by Admissions personnel.

• Design, manage, and maintain all technical aspects of Admissions functionality including help with management and support for international, JBLM, graduate, and certificate programs.
• Perform other duties as assigned.
  

COMPETENCIES

• Expertise in designing and maintaining relational databases, software and hardware lifecycle processes, testing, and updates
• Strong proficiency with admissions / enrollment technology in higher education environment, preferably experience with managing an admissions Slate CRM
• Ability to effectively communicate technical concepts to end users and other campus stakeholders
• Ability to work closely with teams across the enrollment division to develop and maintain reporting capabilities specific to each team
• Excellent communication and organizational skills;
• Effectively drive business processes through system architecture alignment.
• Ability to analyze data to assess return on investment.
• Sufficient experience in Object Oriented Programming (OOP) languages to support ETL and data loads
• Accomplish tasks within prescribed deadlines and to effectively articulate concerns when deadlines will not be met
• Strong analytical, troubleshooting and problem-solving ability;
• Strong writing, proofing and editing skills using proper English grammar and AP style
• Provides content quality assurance
• Effective project management, organizational (attention to details are essential) and time management skills to handle multiple assignments simultaneously

• Must be self-motivated, energetic, flexible and creative
• Demonstrate strong multicultural knowledge, awareness, and skills needed to perform the tasks of promoting diversity and social justice.

• Must be supportive of a Catholic, Benedictine philosophy of education and be able to articulate and support the University’s mission statement
  

REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field
• A minimum of two years of experience in admissions operations and/or recruitment;
• Familiarity with using C# and SQL programming languages, and API connectivity
• Experience with data analysis, database management, and web content management
• Experience with project management, collaboration and teamwork
• Successfully pass a criminal background check
• Flexibility to work some evenings and weekends is required
  

• Predictive analytics experience and reporting tools like Tableau
  

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment. Physical demands include:

• Moves objects (less than 20 pounds) long distances (more than 20 feet)
• Ability to be mobile campus wide for appropriate business needs
• Operates a variety of standard office equipment requiring continuous or repetitive arm-hand movements
• Must be able to communicate effectively with people at all levels under stressful conditions
• Requires visual concentration on detail
• Manual dexterity and precision required for keyboarding
• Must be able to sit for long periods of time at a computer
• Must be able to concentrate on details and process complex information while experiencing frequent interruptions
  

Saint Martin’s University and the Office of Admissions are fully committed to creating a accessible, supportive environment and an experience that recognizes diversity, equity, inclusion, and belonging as integral components of workplace success.

Applicants whose work incorporates a global perspective of diversity, equity, inclusion, belonging and a demonstrated commitment to issues of diversity in higher education are encouraged to apply.