Enrollment & Billing Manager jobs in Bellingham, WA

Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

Fairhaven College cultivates critical consciousness through transformative, creative, inquiry-based learning to empower students to pursue social, economic, and environmental justice. Our students practice accountability and leadership in their quest for critical interdisciplinary understanding by developing their own areas of study.

This position is responsible for the development and implementation of a comprehensive recruitment, admissions, orientation, and enrollment process for Fairhaven College of Interdisciplinary Studies at Western Washington University. Upholding the College’s strategic vision, this position actively works to provide access and support to a diverse student body by fostering and strengthening relationships with student populations and communities. The Enrollment & Orientation Manager (EOM) assumes the full duties of recruiting prospective students, advising students through the application process and initial course schedules, and serves as the lead point person in the College for new student orientation programming. The EOM serves as a critical member of the Fairhaven College Enrollment Management Team and actively participates in the planning, coordination, and implementation of college strategy, outreach, and promotion efforts.

This is a full-time, 12-month position that includes occasional regional travel, primarily within the State of Washington, and includes some evening and weekend hours.

The EOM reports to the Fairhaven College Academic Services Manager and works closely and collaboratively with the Fairhaven College Dean, faculty, staff, and students to implement outreach, enrollment, and recruitment goals as defined by the college.

Position Duties and Responsibilities

College outreach & recruitment promotion, outreach, admissions advising (40%)

• Lead coordination, planning, and execution of college recruitment activities and initiates recruitment strategies with Fairhaven programs, including the design and implementation of recruitment campaigns for both new first year/transfer students as well as current WWU students. This may include local or regional recruitment or outreach travel.
• Consult and provide feedback on Fairhaven print and web marketing and communication pieces. Collaborate with WWU marketing and graphic design to create and update marketing and outreach print materials for the College in support of recruitment and orientation.
• Management of response to all prospective student/family inquiries, including provision of advising and guidance on the admissions processes to WWU and Fairhaven College
• Collaborate with stakeholders within and outside of the College to respond to reporting needs concerning admission data. Monitor trends and make adjustments to enrollment, as necessary in collaboration with the Enrollment Management team.
• Initiate, facilitate and strengthen relationships between Fairhaven College and external community partners such as high schools, community and technical colleges, tribal colleges, and community agencies and nonprofits.
• Advise students about Fairhaven courses and main-campus courses to assist students’ course mapping and academic planning.
• Providing information for students regarding Fairhaven scholarship and grant programs

Enrollment management, application review & documentation (30%)

• Management of Fairhaven College admissions process, including evaluation of student applications through interviewing, advising conversations, interest sessions, and workshops.
• Manage caseload of new Fairhaven students and for first quarter advising.
• Maintain records of current and prospective students.

Orientation and enrollment programming/advising (20%)

• Lead in the development and implementation of new student orientation, quarterly registration of new students, and other college and university-wide activities in collaboration with university academic advising and new student orientation programs.

Collaborative participation in overall college governance, events and operations. (10%)

• Representation of Fairhaven College as liaison with Western Washington University Academic Advising and Student Achievement Center.
• Coordination of opportunities for Fairhaven faculty, staff, alumni, and students to participate in community outreach efforts, including events for prospective and admitted students, orientation sessions, and other special programming as needed.
• Train and supervise student employees

• Bachelor’s Degree from an accredited college or university or Associates degree plus at least five years of higher education professional experience.
• Excellent skills in interpersonal communication, written communication and public presentation.
• Ability to troubleshoot a problem through bureaucratic management systems/processes.
• Demonstrated ability to work effectively with diverse populations and commitment to areas of accessibility, diversity, inclusion, and equity.
• Direct student services, counseling, or academic advising experience.
• Display strong planning and organizing skills, attention to detail, and ability to produce desired results.
• Demonstrated ability to work effectively in a strong collaborative team environment.
• Demonstrated ability to effectively manage multiple priorities.
• Proficiency with MS Office Suite.

• Bilingual ability (e.g. Spanish, Mandarin, etc.)
• Demonstrated knowledge of andragogy and student development theory.
• Knowledge and/or experience with interdisciplinary, student-centered, alternative academic programs.
• Experience in college or university admissions, advising and recruitment.
• Experience collaborating with faculty and/or university administration.
• Experience organizing and developing recruitment and/or orientation events.
• Experience with Banner, student information systems, OnBase, Slate, or other document management systems
• Administrative experience in higher education student and/or academic affairs.

[This position requires a fingerprint background check.]

Benefits Overview for Administrative Professional Position.

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand.

Application review begins November 9, 2023; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3303 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.