Enrollment & Billing Manager manages staff responsible for enrollment and billing operations for an insurance company. Ensures that information is processed accurately and appropriately. Being an Enrollment & Billing Manager trains staff on organizational policies and ensures policies are followed at all times. Provides guidance to junior staff on more complex enrollment or billing issues. Additionally, Enrollment & Billing Manager typically requires a bachelor's degree. Typically reports to the head of a unit/department. The Enrollment & Billing Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Enrollment & Billing Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Duties/Responsibilities:
· Accept inbound calls from prospective customers, assess needs and offer available products
· Provide explanation on quotes and product or coverage questions
· Respond and follow-up on customer service inquiries
· Remain current on product offerings, enhancements, and/or changes/modifications
Qualifications:
· Bachelor's degree or equivalent relevant work experience
· Previous insurance background required
· Previous experience in sales required
· Effective communication skills – verbal and written
· Demonstrated persuasion and negotiation skills
· Strong interpersonal skills to build rapport with customers
· Demonstrated proficiency of MS Office products (Outlook, Word, and Excel), internet, and other related computer applications.
· Life and Health Insurance License preferred. Position requires incumbent to maintain current state insurance license in life and health.
· Bilingual Spanish-speaking a plus
Licensed Insurance Agent Benefits:
· Competitive Salary plus monthly bonus plan
· Employer paid Medical, Dental & Group Term Life Insurance
· 401(k) with company match
· Benefits including Vision, Accident, Cancer, Critical Illness and additional Life coverage also available
· Paid Time-off and Holidays
· Core hours 9:00 – 6:00, Monday thru Friday, with flexibility to work until 7:00 pm occasionally
Job Types: Full-time, Permanent
Benefits:
Supplemental pay types:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Knoxville, TN 37919
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