Enrollment & Billing Manager jobs in Tallahassee, FL

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients, addressing their inquiries, and ensuring their satisfaction.

Responsibilities:
- Answer incoming customer calls and respond to patient emails in a professional and timely manner.

- Must be able to handle 100-200 calls per day .

-Must be able to work from multiple screens and from different systems.

- Must have Healthcare/ medical knowledge .
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have
- Conduct outbound calls to follow up with patients or provide updates on their inquiries
- Communicate effectively with patients, demonstrating excellent phone etiquette and active listening skills
- Assist Spanish-speaking customers by providing bilingual support when needed
- Collaborate with other team members to ensure a seamless customer experience
- Maintain accurate records of patients interactions and transactions

Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous experience in customer service or sales is a plus
- Fluent in both English and Spanish languages is highly desirable
- Strong communication skills, both verbal and written
- Excellent problem-solving skills with the ability to think quickly on your feet
- Ability to work in a fast-paced environment while maintaining attention to detail
- Proficient in using computer systems and navigating multiple software applications

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Bainbridge, GA 39819: Relocate before starting work (Required)

Work Location: In person