Enrollment & Billing Representative jobs in Roanoke, VA

Enrollment & Billing Representative is responsible for the accurate enrollment and billing process for an insurance organization. Maintains related documents, updates corresponding records and responsible for enrollment and billing query. Being an Enrollment & Billing Representative requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Enrollment & Billing Representative possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Enrollment & Billing Representative jobs

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UTILITY BILLING REPRESENTATIVE I
  • Western Virginia Water Authority
  • Roanoke, VA FULL_TIME
  • JOB POSITION: UTILITY BILLING REPRESENTATIVE I

    Division: Customer Service & IS
    Status: Non-Exempt
    Grade: 5
    Job Code: 685
    Reports to: Utility Billing Supervisor
    Date: 07-01-07
    Revised Date: 04-01-22
    Last Review Date: 04-01-22

    SUMMARY OF JOB
    Performs a high volume of work of moderate difficulty in bill preparation; resolves
    customer service questions about billings/problems/procedures. Performs complex
    analysis which requires judgment involving interpretation/application of
    departmental policies. Maintains departmental account records/accounting
    documentation. Responsible for bringing in reads, Leak report, Bill Print, Winter
    Averaging, Morning Reports, and working a route. Reviews a series of daily reports
    prior to billing to ensure accuracy. Computes all exceptional billing not handled
    during the regular billing routine. Calculates adjustments to customer accounts due
    to over-reads/estimations/crossed meters/leaks. Makes contact with customers
    concerning high/constant use/occupancy of location by phone, letter or email.
    Graduation from high school/GED equivalent supplemented by college level course
    work in accounting/information systems/business/bookkeeping or other related
    fields; two (2) or more years related experience/training in an automated
    environment and customer service experience preferably in utilities.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Includes the following. Other duties may be assigned or scheduled.

    * Able to complete daily billing responsibilities. Including, but not limited to,
    bringing in reads, Leak report, Bill Print, Winter Averaging, Morning Reports, and
    working a route.

    * Reviews a series of daily reports prior to billing to determine if readings are
    missing or inconsistent with normal usage.

    * Issues appropriate work orders to ensure accurate billing.

    * Computes all exceptional billing not handled during the regular billing routine.

    * Calculates adjustments to customer accounts due to over-reads, estimations,
    crossed meters and leaks.

    * Assists customer service department with billing questions as necessary.

    * Contact with customers concerning high or constant use, by phone, letter or
    email.

    * Contact with customer concerning occupancy of location, by phone, letter or
    email.

    * Updates customer and location cards to reflect any changes to meters, mailing
    address, contact information, etc.

    * Files completed work in accordance with department policy.

    * Communicates with field staff as needed via email and phone.

    * Ability to perform simple maintenance for printers such as filling paper, resolving
    paper jams and replacing toner cartridges.

    * Special projects as determined by the Billing Supervisor, Billing Manager, or
    Customer Service/IT Director.

    * Must keep a detailed account of their time and work completed.

    SUPERVISORY RESPONSIBILITIES
    None.

    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each
    essential duty satisfactorily. The requirements listed below are representative of the
    knowledge, skill, and/or ability required. Reasonable accommodations may be made
    to enable individuals with disabilities to perform the essential functions.

    * Ability to work with minimal supervision.

    * Ability to work safely and obey all safety rules.

    * Ability to communicate effectively, both verbal and in writing.

    * Ability to establish and maintain effective working relationship with coworkers,
    other Water Authority departments and the general public.

    * Ability to read and interpret documents such as safety rules, operating and
    maintenance instructions, maps and procedure manuals.

    * Ability to apply common sense understanding to carry out instructions furnished
    in writing, oral or diagram form.

    * Ability to work alone or in a team environment.

    * Must possess and maintain a good work ethic with a strong emphasis on good
    attendance, reporting to work on time, completing job assignments in a timely
    manner, maintaining a good work attitude, performing all job duties as assigned
    and/or scheduled.

    * Ability to handle high levels of stress that may occur at various times during the
    week.

    * Ability to handle high work volume while meeting deadline and billing schedules.

    * Strong knowledge of various software packages such as Microsoft Word and
    Excel.

    * Ability to add, subtract, multiply, and divide in all units of measure, using whole
    numbers, common fractions, and decimals and to compute rate, ratio, and
    percent.

    * Ability to solve problems involving several concrete variables in standardized
    situations.

    EDUCATION and/or EXPERIENCE
    Graduation from high school or GED equivalent supplemented by college level
    course work in accounting, information systems, business, bookkeeping or other
    related fields; two (2) or more years related experience and/or training in an
    automated environment and customer service experience preferably in utilities or
    equivalent combination of education and experience.

    CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS
    * Must possess a valid Virginia driver's license or have the ability to obtain one
    within 60 days of employment date. No more than six (6) demerit points on
    driving record if required to drive Water Authority vehicles.

    PHYSICAL DEMANDS OF THE JOB
    The physical demands described here are representative of those that must be met
    by an employee to successfully perform the essential functions of this job.
    Reasonable accommodations may be made to enable individuals with disabilities to
    perform the essential functions.

    * While performing the duties of this job, the employee is regularly required to
    walk, stand, and sit; use hands to finger, handle or feel; reach with hands and
    arms; talk and hear.

    * While performing the duties of this job, the employee is occasionally required to
    stoop, kneel, crouch, bend, climb, balance, crawl or reach overhead.

    * Specific vision abilities required by this job include ability to adjust focus. If
    corrective lenses are noted on driver's license, the lenses must be worn when
    operating Authority vehicles.

    * Repetitive movement using keyboard and/or office equipment is involved.

    * Employee must be able to sit for an extended amount of time at a desk or
    workstation.

    * Employee must regularly lift, carry and/or move up to 10 pounds and
    occasionally 45 pounds. Assistance is required on weight amounts above those
    listed. Failure to do so could result in injury and denied Worker's Compensation
    benefits.


    WORK ENVIRONMENT ENCOUNTERED IN THIS JOB
    The work environment characteristics described here are representative of those an
    employee encounters while performing the essential functions of this job.
    Reasonable accommodations may be made to enable individuals with disabilities to
    perform the essential functions.

    * The noise level in the work environment is usually low.

    * Employee is subject to normal work conditions as required in an office setting.

    * Employee may occasionally be subject to exposure to moderate or high noise
    level, extreme outside weather conditions, uneven, steep, slippery terrain
    conditions, dusty conditions and wet and/or humid conditions.

    GENERAL STATEMENT AND SELECTION GUIDELINES
    The above statements describe the general nature and level of work assigned to in
    this job position. They should not be construed as an exhaustive list of all job duties
    or tasks performed by personnel so classified.

    The following will identify the selection guidelines for job placement:

    * WVWA application

    * Rating of education, experience, training and qualifications

    * Reference checks

    * Interview with WVWA management team

    * Applicant must pass a pre-employment physical and drug/alcohol test

    * A criminal background check and social security number verification will be
    performed. The results must match information provided by the applicant on the
    WVWA application

    * Job related test might be required and would be administered to all applicants
    applying for the position

     

  • 1 Month Ago
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Enrollment Specialist
  • AFLAC
  • Roanoke, VA FULL_TIME
  • A NYSC/Fortune 500 Company in business 60 years is expanding operations in Virginia. This is a permanent position for an aggressive salesperson with a professional appearance and good communication sk...
  • 11 Days Ago
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Enrollment Specialist
  • AFLAC
  • Wytheville, VA FULL_TIME
  • An Aflac client support representative works directly with business owners to deliver voluntary, healthcare and other benefits for their employees. It’s a key role from a well-known brand that helps o...
  • 11 Days Ago
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Billing Clerk
  • The Town of Athens
  • Athens, WV FULL_TIME
  • Job Overview:Full time Billing Clerk, position with competitive pay and benefit package. you will be responsible for accurately processing and managing billing information Duties:Applicant must posses...
  • 1 Day Ago
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Billing Clerk
  • Confidential
  • Martinsville, VA FULL_TIME
  • The Billing Clerk has full responsibility for billing Medicare, Medicaid, third party insurance carriers and private payer sources and pursuing collection of all claims until full payment is received....
  • 3 Days Ago
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Specialist Billing
  • Lambert's Cable Splicing Company, LLC
  • Christiansburg, VA FULL_TIME
  • Overview: Overview and Essential Functions Are you looking for an opportunity to make a difference? Do you enjoy working outside in all kinds of weather? Then you may have found your next career move....
  • 26 Days Ago
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0 Enrollment & Billing Representative jobs found in Roanoke, VA area

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Structural Engineer
  • Titan America
  • Roanoke, VA
  • Structural Engineer - Roanoke, VA Titan America, LLC, is a leading environmentally and socially progressive heavy buildi...
  • 4/19/2024 12:00:00 AM
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Librarian II - Belmont Branch Manager
  • City of Roanoke, VA
  • Roanoke, VA
  • Salary: $46,708.12 - $96,991.96 Annually Location : Roanoke, VA Job Type: Full-Time Job Number: 02597 Department: Depart...
  • 4/18/2024 12:00:00 AM
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Community Program Specialist II - Housing Rehabilitation Program Manager
  • City of Roanoke, VA
  • Roanoke, VA
  • Salary : $46,708.22 - $96,991.96 Annually Location : Roanoke, VA Job Type: Full-Time Job Number: 02610 Department: Depar...
  • 4/18/2024 12:00:00 AM
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Account Executive
  • WSLS 10
  • Roanoke, VA
  • WANTED: An Account Executive who: Is self-motivated and sets ambitious goals. Always does the right things for the right...
  • 4/17/2024 12:00:00 AM
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Administrative Assistant
  • Titan America
  • Roanoke, VA
  • Administrative Assistant Project Management Office Titan America LLC is a leading environmentally and socially progressi...
  • 4/17/2024 12:00:00 AM
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Structural Engineer
  • Apex Systems
  • Roanoke, VA
  • Job Title: Structural Engineer Location: Roanoke, VA Type: Permanent/Direct Hire Responsibilities: Provide Structural En...
  • 4/16/2024 12:00:00 AM
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Account Payable Clerk
  • Layman Distributing
  • Roanoke, VA
  • Job Description Job Description Looking for an Accounts Payable Clerk - Open immediately. Monday - Friday Skills Require...
  • 4/16/2024 12:00:00 AM
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Bookkeeper/ Business Manager
  • Virginia Children's Theatre
  • Roanoke, VA
  • Job Description Job Description Virginia Children’s Theatre (VCT) is the only professional theatre in the commonwealth s...
  • 4/16/2024 12:00:00 AM
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About Roanoke, Virginia

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enrollment & Billing Representative jobs
$31,509 to $40,047
Roanoke, Virginia area prices
were up 1.2% from a year ago
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What does an Enrollment & Billing Representative do?

Enrollment & Billing Representative in Boca Raton, FL
Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.
February 13, 2020