Enrollment & Billing Supervisor jobs in Akron, OH

About The College of Wooster:

Wooster offers an excellent, comprehensive liberal arts education, culminating in a rigorous senior project, in which each student works one-on-one with a faculty mentor to conceive, organize and complete a significant research project on a topic of the student's own choosing. Through this distinctive program, every Wooster student develops abilities valued by employers and graduate schools alike: independent judgment, analytical ability, creativity, project-management and time-management skills, and strong written and oral communication skills. Founded in 1866, the college enrolls approximately 2,000 students.

The College offers a comprehensive benefits program that includes: Health, Dental, Retirement, and Tuition Remission.

Job Description:

This position will serve as a key member of the enrollment systems team by supporting the ongoing development and maintenance needs of the enrollment CRM (Slate). Reporting to the Director of Enrollment Systems, this position will support the analysis of existing processes and reports, identify opportunities for enhancements, and implement streamlined solutions and process documentation for end-users in Slate. Additionally, the position will be responsible for territory management including recruitment travel and other related outreach and project management. This is an on-campus, in-person, full-time position with the option for a hybrid schedule as appropriate.

• Co-coordinator of annual cycle preparation and continued operational improvements/maintenance that support enrollment initiatives
• Lead CRM (Technolutions Slate) specialist for development and maintenance of annual application updates, Reader review (admissions application as well as other Workflows), decision processing, staff assignments, and system automations
• Oversee decision and scholarship notification releases on applicant portal and via paper mail
• Develop, maintain, and support ongoing staff training and daily use of Technolutions Slate, particularly in regards to territory management activities, shared queries and reports
• Serve as project manager to build, maintain, and enhance Slate Portals for internal and external access and use
• Manage regular auditing process for all Slate form and event templates and communications, providing support to colleagues on activating registrations and sending outreach communications
• Support the development and auditing of queries and reports necessary for applicant and enrollment trends, operational efficiencies, communication analytics, event conversion, etc.
• Support implementation and execution of e-communication efforts, drip campaigns, and HTML template design
• Support web editing and content development for enrollment pages and Slate portals
• Supervise student support for database maintenance and communication activities
• Responsible for a territory including recruitment travel activities, application review, interviewing prospective students, and supporting on- and off-campus events
• Evenings, weekends and some out of area travel will be required

Requirements:

Requirements:

• A Bachelor's degree from an accredited four-year college or university and 4-7 years of related experience
• A valid driver's license

Other Qualifications/Skills:

• Interest and experience working with information systems such as a CRM; experience with Technolutions Slate is highly preferred
• Additional knowledge of relational databases desired: MS Office, Colleague, SQL. Preference given to candidates with skills in JavaScript, HTML and/or XSLT.
• Interest and experience with ensuring data integrity through a deep understanding of data imports, query and report generation, field and prompt structure, form and event registrations, internal data entry and workflows, etc.
• Strong analytical skills and creative problem-solving abilities
• Effective writing abilities (particularly related to technical documentation), attention to detail, and strong interpersonal skills
• Ability to complete multiple projects under pressure while keeping a sense of humor
• Interest in investing in personal and professional growth in diversity, equity and inclusion mindset and practice
• Ability to work independently but also lead and motivate others
• Willingness to work flexible hours, including evenings and weekends; ability to plan and execute recruitment travel effectively (4-5 weeks annually, TBD)
• A thorough understanding and appreciation for the selective, residential liberal arts experience and the value of an inclusive and diverse student body

Additional Information:

The College of Wooster does not discriminate on the basis of race, color, sex/gender, gender identity, gender expression, medical condition, political affiliation, religion, creed, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by institutional policy, or by state, local, or federal law. All offers of employment are subject to verification of the legal right to work in the United States as required by federal law. The College of Wooster is committed by policy and practice to diversity, equity and inclusion. For more information see our nondiscrimination policy.

Application Instructions:

For highest consideration please submit a resume, cover letter, and a list of 3 professional references which includes name, telephone number and email address.