Enrollment & Billing Supervisor oversees staff responsible for enrollment and billing operations for an insurance company. Ensures that information is processed accurately and appropriately. Being an Enrollment & Billing Supervisor provides guidance to junior staff on more complex enrollment or billing issues. Requires a high school diploma or its equivalent. Additionally, Enrollment & Billing Supervisor typically reports to a manager. The Enrollment & Billing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Enrollment & Billing Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Position Summary
Responsible for acting as a liaison between clients and companies. The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive experience. A Client Care Representative exhibits superior customer service skills and provides prompt courteous service to clients. They also resolve and coordinate complaints promptly and professionally and are required to provide excellence in all areas of customer service. The Client Care Representatives must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with “extraordinary customer service” as a goal.
Essential Duties of the Position
Responsibilities of the Position
Requirements
Requirements of the Position
Difficulty of Work
Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department’s Manager/Team Lead as warranted to ensure the provision of quality service.
Responsibility
Effectively performs clerical support functions for Manager, departmental associates, and clients in a timely, efficient manner, while enhancing customer satisfaction. The incumbent works in a team concept, but takes calls on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the client.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, clients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.
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