Enterprise Operations Director jobs in Hawaii

Enterprise Operations Director directs information systems operations and for software systems analysis and programming. Monitors accessibility of applications or services. Being an Enterprise Operations Director leads implementation and maintenance of enterprise-wide system tools and ensures scalability. Implements and maintains operating policies to mitigate risk. Additionally, Enterprise Operations Director may also be responsible for information center, database management, data security, telecommunications, or information systems training. Requires a bachelor's degree. Typically reports to top management. The Enterprise Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an Enterprise Operations Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Operations
  • Highgate Hotels, LP
  • Honolulu, HI FULL_TIME
  • Director of Operations
    Requisition ID 2024-51348 Category Operations Job Location US-HI-Honolulu Property Alohilani Resort Waikiki Beach
    Compensation Type
    Yearly
    Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

    Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

    Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

    Overview

    The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

    Responsibilities
      Focus on rooms operation, including training, scheduling, daily duties, etc.
    • Tour the operating departments, daily making adjustments as needed via department heads.
    • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
    • Meet all financial review dates and corporate directed programs in a timely fashion.
    • Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
    • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
    • Develop managers for future advancement through competency training and corporate sponsored training programs.
    • Participate in required M.O.D. coverage as scheduled.
    • Maintain direct contact with and monitor the development of management trainees.
    • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
    • Oversee and assist in the Highgate Hotel's budget process as required.
    • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
    • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
    • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
    • Ensure complete processing of invoices daily by using the A/P process.
    • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
    • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
    • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
    • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
    • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
    • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
    • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
    • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
    • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
    • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
    • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
    • Be in the public areas during peak times, greeting guests and offering assistance as needed.
    • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
    • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
    • Complete required corporate training modules, and become certified to train those as required.
    • Ensure that all scheduled meetings take place on the property.
    • Respond to guest complaints in a timely manner.
    • Prepare the rooms's operation budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
    • Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
    • Work with other Executive Committee members and keep them informed of Room's operation issues as they arise.
    • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
    • Prepare and submit required reports in a timely manner.
    • Organize and conduct department meetings on a regular basis.
    • Monitor quality of service and product.
    • Cooperate in menu planning and preparation.
    • Ensure timely purchase of Room's operation items, within budget allocation.
    • Ensure compliance with all local liquor laws, and health and sanitation regulations.
    • Ensure departmental compliance with SOP's.
    • Ensure the training of department heads on SOP's, report preparation, technical job tasks.
    • Attend and/or conduct departmental and hotel training (CARE, One to One), etc.
    • Interview candidates for Room's operation positions and follow standards for hiring approvals.
    • Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
    • Ensure overall guest satisfaction.
    Qualifications
    • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
    • Long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.

    Salary Range ($125,000.00 - $135,000.00)


    Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

     

  • Just Posted

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Operations Director
  • Ka Hale A Ke Ola
  • Wailuku, HI FULL_TIME
  • Ka Hale A Ke Ola Homeless Resource Centers, Inc. was established in 1986 and is a non-profit organization providing emergency shelter, rental assistance, and supportive services to unsheltered or at-r...
  • Just Posted

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Director of Operations
  • Alohilani Resort Waikiki Beach
  • Honolulu, HI FULL_TIME
  • Compensation TypeYearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • 15 Days Ago

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Director of Operations
  • CoralTree Residences Kona-Kohala
  • Kamuela, HI FULL_TIME
  • Overview Join us for this incredible opportunity to be part of our team as a Director of Operations at Kona-Kohala located in Kona, Hawaii. We are defined by our incredible people who serve with genui...
  • 1 Month Ago

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Director of Operations
  • INN at SCHOFIELD BARRACKS
  • Wahiawa, HI FULL_TIME
  • Compensation TypeYearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • 1 Month Ago

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Fqhc Medical Director - 60% Administrative In Honolulu W/$275k+ Salary
  • Enterprise Medical Recruiting
  • Hawaii, HI FULL_TIME
  • A Federally Qualified Health Center (FQHC) seeks a Medical Director with strong interpersonal skills in Honolulu, Hawaii.Opportunity Details7 sites, all within 5 miles of Honolulu.The group has around...
  • 22 Days Ago

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Operations Director
  • Dynisco
  • Franklin, MA
  • Position Overview: The Director of Operations has overall responsibility for achieving Dynisco revenue and profitability...
  • 3/28/2024 12:00:00 AM

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Operations Director
  • Bemis Center For Contemporary Arts
  • Omaha, NE
  • Job Description Job Description THE OPPORTUNITY Bemis Center for Contemporary Arts seeks an experienced, detail-oriented...
  • 3/28/2024 12:00:00 AM

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Operations Director
  • Ildico Inc.
  • Beverly Hills, CA
  • Job Description Job Description Position Purpose: Our firm is looking for an experienced and motivated Operations Direct...
  • 3/27/2024 12:00:00 AM

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Operations Director
  • Industrial Federal Credit Union
  • Lafayette, IN
  • Job Description Job Description Role: Directs all aspects of Member Centers, Contact Center, and Card Services departmen...
  • 3/27/2024 12:00:00 AM

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Operations Director
  • CESCAPHE EVENT GROUP
  • Philadelphia, PA
  • Job Details Level Management Job Location Cescaphe Limited - Philadelphia, PA Position Type Full Time Education Level 4 ...
  • 3/27/2024 12:00:00 AM

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Operations Director
  • ARSAN International Consulting Group
  • Chicago, IL
  • About the job Operations Director Our world-class client is searching for an Operations Director is a critical role resp...
  • 3/26/2024 12:00:00 AM

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Operations Director
  • Dynisco, Inc.
  • Franklin, MA
  • Position Overview: The Director of Operations has overall responsibility for achieving Dynisco revenue and profitability...
  • 3/25/2024 12:00:00 AM

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Operations Director
  • Blackbaud Giving Fund
  • Charleston, SC
  • Job Title: Operations Director Position Type: Full-Time Organization: The Blackbaud Giving Fund Position Location: Remot...
  • 3/25/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Director jobs
$200,717 to $277,334

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