Enterprise Operations Director jobs in Santa Fe, NM

Enterprise Operations Director directs information systems operations and for software systems analysis and programming. Monitors accessibility of applications or services. Being an Enterprise Operations Director leads implementation and maintenance of enterprise-wide system tools and ensures scalability. Implements and maintains operating policies to mitigate risk. Additionally, Enterprise Operations Director may also be responsible for information center, database management, data security, telecommunications, or information systems training. Requires a bachelor's degree. Typically reports to top management. The Enterprise Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an Enterprise Operations Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Restaurant Operations
  • Director of Restaurant Operations
  • Santa Fe, NM FULL_TIME
  • Essential Duties and Responsibilities:

    • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. 
    • Provide exceptional service and ensure guest satisfaction with dining experiences. 
    • Manage a team of food and beverage professionals, culinary team and in room dining team, ensuring that brand standards and the required sequence of service components are executed precisely. 

    Maintain complete knowledge of: 

    • Fine dining service etiquette following Forbes, and Rosewood Brand standards.
    • Build, maintain, and adjust restaurant reservation blocks according to business levels to maximize revenue potential. 
    • All menu items, preparation method/time, ingredients, source of ingredients, sauces, portion sizes, garnishes, presentation, and prices. 
    • The characteristics and description of every wine/champagne by the glass and major wine/champagne by the bottle on the wine list. 
    • All liquor brands, beers, and non-alcoholic selections are available in the restaurant. 
    • Use designated glassware and garnishes for cocktails. 
    • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. 
    • Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies. 
    • Establish par levels for supplies and equipment—complete requisitions to replenish shortages or additional items needed for the anticipated business. 
    • Works closely with the Executive Chef and leadership to create exceptional culinary and guest experiences. 
    • Periodically check with the Front Desk to review house count and arrivals updates. 
    • Review sales for the previous day; resolve discrepancies with accounting—track revenue against budget. 
    • Prepare weekly work schedules in accordance with the department’s labor standards and forecasts. Adjust schedules throughout the week to meet the business demands. 
    • Manage and direct all F&B associates. 
    • Interview, hire, and successfully onboard all new associates. 
    • Conduct 30, 60, and 90-day reviews as well as end-of-year performance appraisals for all associates. 
    • Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to policies. 
    • Conduct a daily pre-shift meeting with staff and review all information pertinent to the day's business. 
    • Attend daily and weekly division and hotel meetings and cascade information to the team where appropriate. 
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Be able to analyze and participate in weekly labor meetings confidently. 
    • Ensure that staff report to work as scheduled. Document any late or absent employees in accordance with the attendance policy.
    • Coordinate proper breaks for staff. 
    • Constantly monitor staff performance in all service and job function phases, ensuring all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 
    • Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department's standards and delegate these tasks. 
    • Monitor the preparation of station assignments, ensuring compliance with departmental standards. 
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. 
    • Inspect table set-ups; check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel. 
    • Inspect all aspects of the restaurant environment, ensuring compliance with standards of cleanliness and order—direct respective personnel to rectify deficiencies. 
    • Ensure the Host stand is clean, organized, and stocked with designated supplies. 
    • Ensure Host teams conduct daily confirmation calls and update all reservation notes and tags in line with reservation entry and Forbes standards. 
    • Monitor and assist the Host in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests. 
    • Review the reservation table management system, pre-assign designated tables, and follow up on all special requests. 
    • Ensure that reservation blocks are set up and paced out according to the collective agreement on booking guidelines agreed between the front of house and culinary teams.
    • Meet with the restaurant reservations team on a weekly basis to provide feedback and training on standards. 
    • Check the pick-up and side stations, ensuring agreement to cleanliness standards, stock supply, and organization. 
    • Anticipate heavy business times and organize procedures to handle extended waiting lines. 
    • Manage guest relations and ensure guest satisfaction 
    • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day. Always promote positive guest relations. 
    • Be familiar with all resort services/features and local attractions/activities to respond accurately to any guest inquiry. 
    • Monitor and handle guest complaints by following the six-step procedures and ensuring guest satisfaction. 
    • Monitor and maintain cleanliness and working conditions of departmental equipment, supplies, and work areas. 
    • Assist restaurant staff with their job functions to ensure optimum service to guests. 
    • Manage and approve void checks in accordance with accounting procedures. 
    • Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards. 
    • Run system-closing reports and ensure all servers' checks are closed before signing out. 
    • Ensure all closing duties for staff are completed before staff signs out. 
    • Conduct formal training programs on the required job functions with criteria expected and department orientation with new hires. Conduct ongoing training with existing staff. 
    • Foster and promote a cooperative working climate, maximizing productivity and employee morale. 
    • Prepare and submit daily/weekly payroll and tip distribution records. 
    • Complete work orders for maintenance repairs and submit them to Engineering. Contact Engineering directly for urgent repairs. 
    • Document pertinent information in the department logbook. 
    • Complete all paperwork and closing duties in accordance with departmental standards. 
    • Review the status of assignments and any follow-up action with the Assistant Manager. 
    • Create and maintain a positive collaboration between other outlets, vendors, and corporate/ownership teams. 
    • Contribute proactively to the outlets' financial success by having in-depth knowledge of financials ability to analyze profile and loss statements to help drive top-line revenue and control costs.
    • Be able to lead the planning and execution of capex projects as outlined by the Director of Food and Beverage.
    • Contribute proactively to the marketing and programming of the outlet by creating marketing plans, a calendar of programming initiatives, and holiday offerings.
    • Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. 
    • All other duties as required. 

    Confidentiality: While working for the company, there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates unless otherwise stated.

    General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills:

    • Thorough understanding of financial reports, including labor; ability to effectively direct and manage all facets of the Outlet.
    • Demonstrates project management experience in organizing, planning, and executing large-scale projects from conception through implementation.
    • Demonstrates experience in leading and developing people and the ability to establish rapport and/or influence and gain understanding of others.
    • Ability to lead a team, flexibility with work schedule.
    • Ability to enforce hotel standards, policies, and procedures; prioritize, organize, and delegate work assignments.
    • Ability to direct performance of outlet associates and follow up with corrections where needed; ability to motivate outlet associates and maintain a cohesive team; 
    • Ability to promote positive work relationships with service personnel and other departments.
    • Ability to ascertain associate's training needs and provide such training; ability to work well under pressure of organizing and attaining production schedules and timelines.

    Language: Required to speak, read, and write English, with fluency in other languages preferred.

    Physical Requirements:

    • Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 
    • Restaurant Environment - constantly exposed to heat, high cold, slippery surfaces and appliances such as stove, oven, dishwasher, cooking top, as well as housekeeping and cleaning tools.

    Qualifications: 

    • Diploma/Some College or an equivalent combination of education and work-related experience.
    • Must have current and valid ServSafe Managers Certification is required.
    • NM Alcohol Certification is required.

    Experience: 

    • Proven track record as a General Manager
    • Experience working in Forbes-rated establishments. 
    • Experience in fine dining either with stand-alone restaurants or within a luxury or ultra-luxury property preferred.
    • The salary range for this position is $95.000-105,000. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of experience, location, and education.



  • 1 Month Ago

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Director of Enterprise Applications
  • Thornburg Investment Management
  • Santa Fe, NM FULL_TIME
  • DescriptionThornburg is a global investment firm delivering on strategy for institutions, financial professionals and investors worldwide. The privately held firm, founded in 1982, is an active, high-...
  • Just Posted

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Assistant F&B Director
  • Assistant Director of Food & Beverage
  • Santa Fe, NM FULL_TIME
  • Job summary -Responsible for the management and successful operation of all aspects of the outlet functions, in accordance with hotel standards. Directs, implements and maintains a service and managem...
  • Just Posted

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Director of Operations
  • EnviTrace LLC
  • Santa Fe, NM PART_TIME,CONTRACTOR,FULL_TIME,TEMPORARY,INTERN
  • Work authorization for the United States is required. Applicants who don’t meet this requirement will be rejected. We are seeking a highly skilled and experienced Director of Operations to join our te...
  • 6 Days Ago

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(SAF) Part Time Cross Utilized Agent
  • OPERATIONS - Operations
  • Santa Fe, NM PART_TIME
  • Key responsibilities Greeting passengers and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calcula...
  • 12 Days Ago

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Center Operations Director
  • Concentra
  • Santa Fe, NM OTHER
  • Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our ...
  • 12 Days Ago

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0 Enterprise Operations Director jobs found in Santa Fe, NM area

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Dialysis Clinical Manager
  • Fresenius Medical Care
  • Santa Fe, NM
  • About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is deliver...
  • 3/19/2024 12:00:00 AM

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Dialysis Clinical Manager
  • Fresenius Medical Care
  • Espanola, NM
  • About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is deliver...
  • 3/19/2024 12:00:00 AM

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Clinic Assistant Manager Dermatology/ Full-Time
  • Christus Health
  • Santa fe, NM
  • Description POSITION SUMMARY: In collaboration and partnership with the Clinic Manager the Assistant Manager is responsi...
  • 3/17/2024 12:00:00 AM

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Cat Care Assisants
  • Santa Fe Cats
  • Santa Fe, NM
  • Job Description Job Description Job Description: Santa Fe Cats boarding hotel and the co-located shelter Felines & Frien...
  • 3/17/2024 12:00:00 AM

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Registered Nurse - Pre-Anesthesia FT
  • Christus Health
  • Santa Fe, NM
  • Description POSITION SUMMARY: Directs and provides professional nursing care for an assigned group of patients across th...
  • 3/16/2024 12:00:00 AM

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Registered Nurse - Pre-Anesthesia FT
  • CHRISTUS Health
  • Santa Fe, NM
  • Description POSITION SUMMARY: Directs and provides professional nursing care for an assigned group of patients across th...
  • 3/16/2024 12:00:00 AM

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Clinic Assistant Manager Center FOR Healthy Aging
  • Christus Health
  • Santa fe, NM
  • Description POSITION SUMMARY: In collaboration and partnership with the Clinic Manager the Assistant Manager is responsi...
  • 3/15/2024 12:00:00 AM

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General Manager- La Quinta Santa Fe, NM
  • La Quinta Santa Fe
  • Santa Fe, NM
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 11/16/2023 12:00:00 AM

Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County. This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Director jobs
$180,783 to $249,791
Santa Fe, New Mexico area prices
were up 2.5% from a year ago

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