Enterprise Operations Director jobs in Trenton, NJ

About this role

Role description:

Reporting to the Program Operations Manager for Enterprise Resilience, this Associate position will be responsible daily operation, maintenance, and enhancement of BlackRock’s instance of Fusion Risk Management system (powered by Salesforce).

This multifaceted position encompasses system administration and development, business analysis, and project management. This position demands a proactive approach to system and data management, with a focus on continuous improvement and strategic alignment to support firm resilience.

Primary Responsibilities:

• Collaborate with client teams (Business Continuity, Disaster Recovery, Risk & Quantitative Analysis) to design and develop Salesforce applications that are secure, efficient, and maintainable.

• Translate business requirements into technical solutions and communicate these solutions to clients in understandable, non-technical terms.

• Provide Salesforce administration and system support to clients, including:

  • Ensuring data integrity by maintaining, analyzing, and improving data and data feeds.

  • Developing system and reporting enhancements aligned with strategic goals.

  • Troubleshooting system issues and providing support to resolve access, data quality, or security concerns.

• Identify opportunities for program improvements in collaboration with partners.

• Manage system issues and enhancements using Jira for effective tracking.

• Contribute to knowledge sharing by maintaining the team Wiki and documenting processes, best practices, and guidelines.

Skills/Requirements:

• Candidates must bring a minimum of four years of direct experience in developing within the Salesforce ecosystem.

• Possession of a Salesforce Platform Developer certification is essential.

• Demonstrable experience with the Salesforce Lightning Platform, including adept use of Apex, Visualforce, SOQL, SOSL, and Lightning Components.

• A solid understanding of database design principles and the ability to manage complex data structures within Salesforce.

• Ability to solve ambiguous and complex technical challenges that span across multiple application tiers and cloud providers (Salesforce Lightning Platform, 3rd Party Integration Products, etc.)

• A thorough grasp of Salesforce configuration settings, with the ability to customize objects, fields, workflows, and reports to meet business needs.

• Adept at navigating complex challenges and delivering innovative solutions with precision and ingenuity.

• A bachelor’s degree in a STEM discipline is preferred; however, candidates with equivalent work-related experience will also be considered.

• Robust quantitative and analytical skills - capable of swiftly analyzing data to discern key insights and their application to business and systems.

• Comprehensive understanding of relational database structures, principles, and designs for handling Salesforce’s Data architecture.

• Client-focused approach, demonstrated by the ability to understand needs and drive data enhancements to meet those needs.

• Exceptional verbal and written communication skills, with the ability to interact clearly and effectively.

• Proficient in project management, with a strong ability to prioritize and manage time effectively.

• Dedicated to the development and enhancement of data to support ongoing evolution.

• Technical aptitude with an eagerness to acquire new skills.

• High level of meticulousness and precision in work, with a logical approach.

• Strong sense of ownership, self-motivated, and adaptable to change.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.