Enterprise Operations Manager jobs in Helena, MT

Lone Mountain Land Company (LMLC) manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big Sky Town Center, and other projects in the Big Sky region.

Position Summary

Reporting to the Residential Portfolio Manager, the Property Manager is responsible for the overall financial and operational management assigned properties. The Property Manager aims to minimize costs while keeping tenants satisfied. They are tasked with addressing tenant concerns, collecting rent, dealing with maintenance, and managing the budget. The ideal candidate will have proven results handling tenant issues and will be capable of problem solving quickly. This person must be exceedingly well-organized, flexible, and enjoy the challenges of supporting an extensive operation.

Job Duties

• Prepare annual, property-specific budgets that reflect the owner's objectives for operating the property and cash flow requirements.
• Review budgets with the Residential Portfolio Manager and Facility Manager to ensure integration with overall property budgets.
• Analyze monthly financial statements including operating variances from budget, cash management, and strategies for collection of receivables. Identify and recommend programs that contribute to property profitability.
• Administer leases on assigned properties including delivery of renewal notices, review of tenant billings, preparation of vacancy reports, enforcement of tenant compliance and performance of landlord obligations. Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Provide prompt, detailed and accurate general status reports on all properties.
• Liaise with other disciplines/departments within the company to provide a team approach to the management of assigned properties. Coordinate the activities directly related to each property i.e.: production of sales statements, insurance monitoring, leasing, marketing and promotions, capital improvements, accounting/financial reporting, and legal services.
• Utilize invoice tracking for the approval of invoices as well as ensuring timely submission of approved invoices.
• Engage, contract, supervise, and approve all goods/services required to maintain the properties up to company and owner standards.
• Assist construction project managers with the transition of recently completed projects into the stabilized portfolio.
• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients and the public whether contact is by mail, telephone or in person.
• Help to facilitate the sharing of best practices and continuous improvement efforts by identifying and implementing procedures to improve overall operation across the portfolio.
• Expand use of current technologies and keep up to date with new technologies, systems and procedures related to property management.
• Act as the primary coordinator on assigned properties to ensure that efforts fully meet and exceed obligations. Oversee day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, landscaping, and snow removal. At all times keep the space in condition to show.
• Communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Manage tenant relations and coordinate requests for repairs and maintenance, lease issues and other tenant concerns.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills

• “Making the call”: Strong problem solving, investigating, and critical judgment skills for all proposed scopes of work.
• Able to think like an owner.
• Strong emphasis in customer service
• Enjoy interacting with people in a fast-paced environment
• Excellent organizational, accounting and time management skills
• Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful and professional manner with clients/customers, coworkers, supervisors, subordinates, and the public.
• Ability to interact with Associates and guest alike, in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism, is crucial to this role.

Qualifications

• Bachelor’s Degree in a related field or 2 years of related work experience.
• Property Management licensed in the State of Montana, or able to be licensed within the first year of employment.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Must be willing to participate in a learning environment.
• Experience working with outside HOA and property management organizations preferred.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the property on weekends, nights and/or holidays based on business demands.

Lone Mountain Land Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.