Enterprise Operations Supervisor oversees staff in an organization's enterprise computer operations department. Monitors accessibility of applications or services. Being an Enterprise Operations Supervisor assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. Establishes IT operating policies to mitigate risk. Additionally, Enterprise Operations Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Enterprise Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Enterprise Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Operations Supervisor is responsible for:
· Managing and overseeing daily operations within the department
· Meeting customer and company KPI's and SLA's on a weekly, monthly and yearly basis
· Facilitating effective Problem Solving & Root Cause Analysis as needed
· Training, monitoring, evaluating, supervising and disciplining employees based on goals and duties
· Verifying employee time/payroll information and authorize overtime
· Assisting in managing department workforce, reinforcing company policy and procedure and establishing and maintaining healthy working relationship across the organization
· Showing initiative and making suggestions for improving processes
· Assisting with planning and budget process
· Working in a fast-paced environment handling multiple tasks with complex deadlines
· Communicating with customers, vendors and employees
· Coordinating with other departments within the company
· Overseeing all LTL/Drayage operations
· Ensuring that all customer IRG requirements are met
· Able to make quick and precise decisions
· Work well with high number of seasonal temporary employees
Must have experience in working with drivers.
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