Enterprise Operations Supervisor jobs in Santa Cruz, CA

Location: Scotts Valley
Job ID: 55053

JOB POSTING

This position is eligible for full remote work. Candidates must be residents of the United States to be considered. This position is not eligible for sponsorship.

NOTIFICATIONS

The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 3 weeks


ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

JOB SUMMARY

As our Information Technology footprint evolves, so do the changing requirements of our campus, business partners, stakeholders and consequently the work for technical teams that enable access to information technology, both systems and data. This position will play a key role in sustaining, developing or improving partnerships with business partners and key stakeholders throughout the campus. In addition, this role will be helping to create new ways of working within the technical teams in the IT division that foster a collaborative and business oriented viewpoint and support current and evolving technical processes and practices in a growing and changing environment.

While technical expertise is a component of this position, it is equally important to understand how the information technology needs of stakeholders serve and support the mission critical business and daily operational needs of a variety of administrative units across campus. Being able to move between the functional and technical domains is equally as important as technical expertise in this role.

The Enterprise Platform Development team manages enterprise applications that support the finance; alumni, donor, friends; and HR staff systems. Areas of focus include finance information, advancement information, time and attendance, payroll, benefits, facilities and human resources systems. The Enterprise Systems portfolio includes implementations of Ellucian Banner, Cruzpay (Workforce), Famis360 (Accruent), and UCPath (Peoplesoft) and the team supports UCSC customizations to these systems, as well as the data exchanged between users, campus systems (internal and external), and third party vendors.

The Enterprise Platform Development Supervisor receives assignments in the form of objectives from key business partners and/or stakeholders and/or from their manager and provides direction to staff according to established policies and management guidance. The incumbent administers policies that directly affect subordinate staff, recommends changes to department policies and practices, identifies risks and responds accordingly and provides priority setting and work flow analysis. They may also make individual contributions as a developer when necessary.

APPOINTMENT INFORMATION

Budgeted Salary: $106,466 - $118,296/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: Scotts Valley

Union Representation: Non-Represented

Job Code Classification: 000664 (APPLICATIONS PRG SUPV 2)

Travel: Never or Rarely

JOB DUTIES

50% - Project Management

• Manages and delegates applications programming assignments to teams based on skill set and business partner requirements to ensure compliance with regulatory and security mandates, system enhancements, improved functionality and data integration needs.
• Monitors and communicates project status to the appropriate individuals.
• Negotiates with stakeholders to find common ground on delivering solutions that meet business needs that don't increase technical debt.
• Reviews current status of system applications and prepares recommendations for systems improvements to business partners and stakeholders.
• Oversees system development cost estimates, budgets, and schedules for the team.
• Champions the adoption of an agile development methodology, collaboratively manages product backlog, and organizes workload for the team through sprints.
• Monitors design processes and prepare reports on system projects.

35% - Personnel Supervision

• Selects, coaches, and evaluates personnel on the team to ensure the efficient operation of the system(s). Initiates performance management and disciplinary action, if necessary.
• Ensures professional development with team or individual performance plans/goals.
• Provides direction to employees following established location policies and management guidance.
• Recommends salary actions, reclassifications, and job description updates.

15% - Application Programmer

• Applies advanced software concepts to plan, design, develop, modify, debug, deploy and evaluate highly complex software for functional areas.
• Develops and documents highly technical programming functions.
• Establishes programming standards and program documentation requirements.
• Participates in the development and monitoring of policies and procedures for department or department operations.
• Supervises ongoing business applications programming activities.
• Interacts and collaborates with peer managers and supervisors across the organization.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Working knowledge of IT-related products and services, with an emphasis on Enterprise Systems like Ellucian / Banner products.
• General knowledge of other areas of IT.
• Expert knowledge in software engineering practices and secure software development.
• Demonstrated expertise and skills in critical thinking, persuasion/negotiation, conflict resolution, mentoring and staff development, leadership/management, problem-solving, and human resources policies and procedures relating to management responsibilities.
• Experience with SDLC, Agile Software Development, and Scrum.
• Demonstrated skill in developing and managing technical team members on multiple projects/systems, including organizational effectiveness and health and safety. Ability to allocate resources, to create and maintain project schedules and competing priorities.
• Excellent written communication skills with the ability to present complex programming management/business information, quantitative abilities, and analyzing technical applications programming systems skills.
• Excellent verbal communication skills with the ability to present complex programming management/business information, quantitative abilities, and analyzing technical applications programming systems skills.
• Demonstrated ability to understand the functional needs of business partners and how systems can support those needs. Expert knowledge in building partnerships with business units and stakeholders on common goals and resolving differences constructively.

PREFERRED QUALIFICATIONS

• Bachelor's degree with an emphasis in computer science, data processing, computer information systems, or related fields.
• Knowledge of data structures, algorithms, and design patterns.
• Agile Certifications (e.g., Certified Scrummaster).
• Best practices certifications (e.g. ITIL, product/service management, development frameworks, CI/CD).

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=55053&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

jeid-f184f9dcd00740499a03ad77527bbe06