Environmental Services Coordinator jobs in Davenport, IA

General Role Description

Primary responsibility is to provide case management and crisis support to survivors of sexual and domestic violence and to provide support to the crisis center staff in serving clients, data entry, and answering 24-hour hotline

DUTIES AND RESPONSIBILITIES

- Answer crisis and business lines, and provide crisis counseling/intervention, make necessary referrals, and/or set up intake with new client.

- Provide telephone support to Illinois offices to ensure the best service to all callers.

- Respond to walk-in survivors and clients coming to Riverview Center for services.

- Perform the intake and assessment process of new clients.

- Assist clients in completing, filing, etc. court documents for an order of protection or civil no contact order and accompany clients to court

- Assist clients with safety planning

- Provide Advocacy to survivors of domestic and sexual violence:

1. Case management services - assistance with identifying community supports to meet medical, economic, child care, substance abuse and other needs

2. Employment and education assistance, including job skills training

3. Accompaniment to medical, economic, and other community appointments

4. Offer financial management, life skills, conflict resolution, and parental skills classes and/or support

5. Support groups

6. Other Advocacy such as DCFS, parent or teacher advocacy

7. Provide access/referrals to safe housing options

- Coordinate new and ongoing client services with direct service staff.

- Identify and explain options available to victims via telephone or in person.

- Offer & provide off-site services, transportation of clients (domestic violence victims), and/or transportation assistance to ensure meaningful access to services

- Document all contact with the survivor/caller/client.

- Provide support to other staff such as data base and other computer input, filing, and office management.

- Participate in on-call and hotline dispatch on a rotating basis. Availability to respond in-person to hospitals, police stations, and other 24-hour facilities to provide support, advocacy, and crisis counseling/intervention.

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• On call

People with a criminal record are encouraged to apply

Ability to Relocate:

• Galena, IL: Relocate before starting work (Required)

Work Location: In person