Equipment Director directs the management of company equipment including procurement activities, preventative maintenance, repair/replacement and safety assurance. Manages the records, licenses, inspections, warrantees, and service agreements for the organization's equipment and tools. Being an Equipment Director minimizes organizational cost through product standardization and tracking. Document and tracks equipment performance throughout the product lifetime. Additionally, Equipment Director requires a bachelor's degree. Typically reports to top management. The Equipment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Equipment Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
pstrongemPOSITION SUMMARY / em / strong / pp To be successful in this position this person must become the advocate for the customer, focusing on the customer’s experience.
Utilizes listening and observation skills to customize the WE experience the customer receives. Clearly communicates to the customer what to expect from our services and works to exceed the agreed upon expectations.
Goes beyond to communicate the repair progress to the customer along with what they should expect to pay and when they should expect the services to be completed.
When this situation changes, this position MUST update the customer expeditiously. / ppstrongem ESSENTIAL DUTIES and RESPONSIBILITIES / em / strong / pp
o Identifies, and communicates to the customer prior to opening any repair order; who is responsible for paying for the repairs.
On ALL internal repair orders an LPO must be received prior to opening the RO o Opening repair orders in a complete manner with all needed documentation.
o Completes and communicates repair estimates to customers and gets approvals for repairs. o Updates the customer on their repairs as promised or 2 times daily o Ensures that the complaint, cause and corrections on each repair order is complete and written in the simplest context so anyone could understand what was completed.
o Receives payment Cash, Check or PO prior to the truck leaving. o Reviews all warranty repairs and double checks that all requirements for filing a warranty is present ECM images, parts tagged, forms filled out, etc. .
The requirements listed below are representative of the knowledge, skill, and / or ability required. / ppstrongem EDUCATION and / or EXPERIENCE / em / strong / pp
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. / ppbr / ppustrong WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER / strong / u / pp / ppstrongem WORK ENVIRONMENT / em / strong / ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. / pp / p
Last updated : 2024-04-04
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