Equipment Manager manages daily operations for the equipment procurement, inventory management and maintenance function. Tracks the records, licenses, inspections, warrantees, and service agreements for the organization's equipment and tools. Being an Equipment Manager minimizes organizational cost through product standardization and tracking. Tracks equipment quality throughout the product lifetime and makes recommendations for alternatives if needed. Additionally, Equipment Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Equipment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Equipment Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly skilled and experienced Service Manager to join our team at our automotive dealership in . As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service.
Duties:
- Manage and supervise a team of technicians, and support staff
- Develop and implement strategies to increase customer satisfaction and retention
- Monitor service department performance metrics and take necessary actions to meet or exceed targets
- Coordinate with other departments to ensure smooth workflow and efficient operations
- Handle customer inquiries, complaints, and escalations in a professional and timely manner
- Maintain accurate records of service transactions, inventory, and customer information
- Collaborate with the sales team to promote additional services and upsell opportunities
- Stay up-to-date with industry trends, new technologies, and best practices in service management
Requirements:
- Previous experience in service management or related field is required
- Strong mechanical knowledge of various vehicle systems and repairs
- Excellent leadership and communication skills
- Proven track record of delivering exceptional customer service
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills for managing service records and generating reports
Skills:
- Experience in Agriculture repair is preferred
- Knowledge of Agrictulture processes is a plus
- Familiarity with dealership operations is beneficial
We offer competitive compensation based on experience along with a comprehensive benefits package. Join our team today and take your career in service management to the next level!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Day range:
Shift:
Ability to Relocate:
Work Location: In person
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