Overview: This position is responsible for performing escrow administration duties related to servicing the member, residential mortgage and home equity loan portfolios and works under limited supervision with significant independent judgement. Duties include ensuring the proper setup and monitoring of properties by the real estate tax vendor, the timely and accurate disbursement of payments to tax collecting agencies and the completion of the annual escrow analysis in accordance with regulations. This position is also responsible for performing hazard, flood and force placed escrow duties. Additionally, the position serves as the subject matter expert and is tasked with the independent research and resolution of complex business issues related to escrow and maintain written procedures to ensure compliance with state and federal regulations and investor guidelines. Independently, effectively and comprehensively research, analyze and ensure escrow is paid on time, resolves any issues and prepares recommendations and solutions to management. This position will monitor and manage third party relationships.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Assist in the accurate and timely payment of all real estate tax escrowed items.
• Monitor outsourced vendor to track and disburse timely payments of all insurance escrowed items.
• Assist in the accurate and timely completion of scheduled escrow account analysis in accordance with bank, state and federal regulation and investor requirements.
• Ensure the accuracy and timeliness of real estate tax information with our third-party servicer in accordance with bank procedures and state and federal regulations.
• Ensure the accuracy and timeliness of insurance information with our third-party servicer in accordance with bank procedures and state and federal regulations.
• Assist in ensuring the proper monitoring and handling of delinquent real estate taxes.
• Ensure the accurate and timely payment of escrowed items, including homeowners’/flood insurance, private mortgage insurance and condo fees.
• Review flood positive determinations for newly originated residential mortgage and home equity loans
• Review and maintain accounts for monthly flood map changes.
• Monitor member service requests and system exception reports, research and resolve issues.
• Respond to inquiries from internal and external members related to escrow items.
• Assist with maintaining all related written procedures in accordance with established bank standards and regulations.
• Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policy.
• Assist management on special projects and perform other servicing related duties as assigned.
• Assist with training new employees.
• Create procedures and review and update as needed
• This position will be cross trained in additional functions within the escrow and investor reporting team to allow for appropriate levels of team back-up as well as potentially residential mortgage servicing items.
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance

• Perform other duties as required

Requirements:

• Associates preferred, high school required.
• Knowledge of the Harland Loan servicing system or similar servicing application a plus.
• Hybrid Work scedule

Competencies:

• Comprehensive reading skills to review complex documents, procedures, and regulations.
• Ability to work independently in a multi-tasking environment while meeting critical deadlines.
• Computer literacy with proficiency in MS Office applications
• Strong interpersonal communication with a focus on providing excellent member service.
• Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.

MCU Values and Expected Competencies:

• Results: We will achieve the best outcomes for our members. Continuously track and measure everything and use it to always improve. Be proactive, not reactive.
• Teamwork: We will work together to achieve common goals as ONE TEAM.
• Agility: We will remain agile through our decision making, planning and delivery; using curiosity and creativity to see situations from all perspectives.
• Ownership: We will hold ourselves and each other accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
• Integrity: We will act professionally and positively. Build trust by doing what we say. Be upfront and communicate thoroughly.
• Belonging: We will create environments in which any individual or group can be welcomed, respected, supported and valued.

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.