Executive Casino Host jobs in Cedar Rapids, IA

Essential Functions:

• Provide exceptional guest service to all customers.
• Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Build and maintain player loyalty by maintaining contact with an assigned base of customers.
• Cultivate leads via networking the targeted marketing area.
• Maintain a list of guest's preferences of gaming, golf, music preferences along with other interests.
• Develop and maintain a list of top 150-200 guests in each area of play within the casino, tables, slots and poker.
• Contact top players from; Lost Player reports to entice return visits.
• Utilize KCMS to maintain player accounts.
• Be familiar with how to read customer accounts, player points, comps and incentive programs.
• Understand theoretical and actual win on their accounts.
• Act as a guest liaison, handle guest issues and resolve situations while providing excellent guest service.
• Assist in implementation of special events, player parties and accompanying guests to functions and events.
• Work the casino floor by looking for players who do not have player cards. Make an introduction and explain the benefits of our player program. Sign them up for a card whenever possible.
• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing information.
• Keep updated on all special events and promotions.
• Represent the company with a professional demeanor on and off property.
• Must be available to work days, nights, weekends and holidays as needed.

Required:

• Attend all mandatory company training.
• Adhere to all safety guidelines. Must become TIPS certified.
• Minimum 2 years casino host experience, or equivalent public relations experience.
• Proficient in Excel, Word, and knowledge of any Casino Management System a plus.
• Experience or training in customer service.
• Excellent verbal and written communication skills.
• Ability to multi-task and have exceptional organizational skills to meet deadlines.
• Excellent customer service skills.
• Must be approachable and friendly. Ability to maintain a positive attitude towards customers, co-workers and other department staff.