Executive Casino Host jobs in Jackson, MS

Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Executive Casino Host - Asian Market
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.
    • Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.
    • Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor.
    • Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.
    • Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.
    • Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.
    • Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.
    • Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.
    • Achieves departmental sales and growth goals.
    • Develops in-house invitation lists for special events and other significant hosting events.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
    • Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. 
    • Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks.
    • Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. 
    • Develops and maintains technical skills to maximize use of patron data systems.
    • Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.
    • Monitors patron activity and profitability of all assigned ViP players.
    • Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
    • Provides assistance at special events as needed.
    • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.
    • Provides professional representation on behalf of the company at internal and external meetings and events.
    • Ensures interactions with internal and external guests follow the guidelines of the customer service program.
    • Adheres to all Corporate and local policies, procedures, and operating guidelines.
    • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
    • Maintains strict confidentiality in all company matters.

    BRING US YOUR BEST.

    • Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum of five (5) years of customer service experience and/or training; or equivalent combination of education and experience. 
    • Must be able to read, write or speak Vietnamese. 
    • Must have a minimum of one (1) year of Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games. 
    • One (1) year of hosting experience with adequate customer following preferred.
    • Must have exceptional customer service and interpersonal skills.
    • Must have excellent written and verbal communication skills; must be fluent and literate in English.
    • Must have intermediate computer knowledge with proficiency in Microsoft Office applications (Word, Excel, and Outlook); Salesforce (CMS) and ACSC experience preferred.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must be able to maintain confidentiality and a high level of professionalism at all times.
    • Must have the ability to write reports and business correspondence.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Must have the ability to identify problems, collect and analyze data, and draw valid conclusions.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

    STARTING SALARY

    $47,000 annually, based on experience
  • 23 Days Ago

A
Executive Casino Host - Asian Market
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

A
Casino Host
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 4 Days Ago

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Host/ Hostess
  • Waterview Casino and Hotel
  • Vicksburg, MS OTHER
  • Overview Must greets guests with a polite and friendly attitude and escort them to their respective tables, pulling seats for them and ensuring they are comfortable. Keeps an eye on the dining room an...
  • Just Posted

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Host Cashier - Deli
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Casino Housekeeping
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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0 Executive Casino Host jobs found in Jackson, MS area

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Security Officer
  • Ageatia Global Solutions
  • Jackson, MS
  • Job Description: Position Description and Job Skill Set Develop and maintain agency security policies, procedures, and p...
  • 3/28/2024 12:00:00 AM

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Development Liaison - Office of Development
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 3/28/2024 12:00:00 AM

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Business Development Executive
  • Fusion Growth Partners
  • Jackson, MS
  • Job Description Job Description Job Title: Business Development Executive Job AD Business Development Executive Executiv...
  • 3/27/2024 12:00:00 AM

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Outside Sales Account Executive
  • Old River Companies
  • Jackson, MS
  • Job Description Job Description ***25% sales comission structure on gross*** About us Old River Companies is a rapidly g...
  • 3/27/2024 12:00:00 AM

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Office Manager
  • Electrical Contractor
  • Jackson, MS
  • Job Description Job Description A Jackson, MS construction subcontractor is seeking an experienced professional to super...
  • 3/27/2024 12:00:00 AM

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Executive Business Coordinator
  • Sledge&Company
  • Jackson, MS
  • Executive Business Coordinator: Dive into a dynamic role that combines the details of executive assistance with the thri...
  • 3/25/2024 12:00:00 AM

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Executive Chef
  • Healthcare Services Group, Inc.
  • Mendenhall, MS
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/25/2024 12:00:00 AM

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Executive Chef
  • RESTAURANT 440
  • Jackson, MS
  • Job Description Job Description We are seeking an Executive Chef to join our team! You will thrive in a fast-paced envir...
  • 3/24/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Casino Host jobs
$47,984 to $96,047
Jackson, Mississippi area prices
were up 1.2% from a year ago

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