Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Job Details
Job Location
Casino - Tuolumne, CA
Position Type
Part Time
Education Level
High School
Description
SUMMARY: Responsible for greeting and seating Guests, maintaining a smooth flow of Guests through the restaurant. Maintains the cleanliness of the restaurant dining room and bus stations in accordance with company standards. Maintains wait lists when necessary. Handles cash transactions.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
Maintains an effective working relationship and excellent guest service with all Team Members and Guests.
Greets and seats Guests and ensures that both external and internal Guests are treated cordially and in a
courteous manner.
Handles cash transactions accurately, efficiently and in accordance with departmental procedures.
Maintains contact with Guests, serving staff, kitchen staff, and management to ensure that dining details are
handled properly and quickly.
Adheres to Black Oak Casino Resort and departmental appearance standards.
Provides courteous guest service and adheres to Guest Service Standards.
Performs duties using sound and mature judgment.
Converses with Guests to ensure satisfaction with food and service; addresses complaints or concerns.
Performs multiple tasks during high volume situations.
Ensures fair, balanced and equal flow of seating for Servers and Guests. Cleans and resets the dining room on
an as needed basis.
Cleans and resets the dining area on an as needed basis.
Performs other duties as assigned.
Mandatory Requirements:
Must be at least 18 years of age.
Preferred high school diploma, G.E.D. or equivalent.
Food and beverage experience preferred; cash handling experience preferred.
Must complete Food Handler or ServSafe and Responsible Alcohol Service certification or have proof of
current certification.
Must possess a cooperative and friendly nature.
Must possess a strong sanitation standard.
Must have the ability to communicate and follow directions effectively.
Must be well-organized.
Must have the ability to learn and operate point of sale system.
Must be able to pass a mandatory drug test.
Must be able to obtain a valid gaming license.
Must provide evidence of employment eligibility in the U.S.
Must be able to communicate proficiently in English.
Physical Demands:
Must be physically able to perform all job requirements.
Required to lift 25 lbs. and occasionally more with assistance.
Work Environment:
Must be able to work in a non-smoke free environment.
Must be able to work in a noisy environment.
Must be able to work all shifts, weekends, holidays, and special events.
Qualifications
What we're looking for:
Must be at least 18 years of age.
High school diploma, G.E.D., or equivalent highly preferred.
Food and beverage experience preferred; cash handling experience preferred.
Must complete Food Handler or ServSafe and Responsible Alcohol Service certification or have proof of current certification.
Have a cooperative and friendly nature and be well-organized
Able to communicate and follow directions effectively.
Must have the ability to learn and operate point-of-sale system.
Must be able to pass a mandatory drug test.
Must be able to obtain a valid gaming license.
Must provide evidence of employment eligibility in the U.S.
Must be able to communicate proficiently in English.
Working at a Casino means: Being able to work in a non-smoke-free environment.
Being able to work in a noisy environment.
Being able to work all shifts, weekends, holidays, and special events.
Physical Demands: Must be physically able to perform all job requirements.
Required to lift 25 lbs. and occasionally more with assistance.
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