Executive Casino Host jobs in Norfolk, VA

Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Casino Host
  • Rivers Casino
  • Portsmouth, VA FULL_TIME
  • Job Category: Marketing
    Requisition Number: CASIN001691


    Posting Details
        Posted: October 31, 2023

      Full-Time

      Locations

      Rivers Casino Portsmouth
      3630 Victory Blvd.
      Portsmouth, VA 23701, USA


    Job Details

    Description

    Job Summary:

    Reporting to the Director of Casino Marketing, the Casino Host is responsible for working with and developing VIP casino customers based on their gaming worth. This will include acquiring new customers as well as developing existing guests who qualify to be assigned to a Casino Host. The development of these customers will utilize all available tools required to drive incremental visits, including phone calls, emails, texts, mail, and invite only special events. A bonus incentive plan will be included with this position along with a base salary.

    Duties/Responsibilities:

    • Manage group of assigned players, handling inbound services (Acquisition and Retention), while performing outbound sales services (Growth and Reactivation) according to defined and targeted lists of Sales Leads provided by the Marketing
    • Coordinate with team members to properly retain customers across all Casino Marketing segments
    • Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. Award customer complementaries based on gaming action and program guidelines.
    • Ensure the effective implementation of hosted player events by taking responsibility for all aspects of the event from concept to delivery.
    • Maintain a high standard of courtesy, confidentiality and professionalism.
    • Maintain discretion in communication to or about customers and player accounts or circumstances.
    • Host special events as requested and briefed by the Director of Casino Marketing, including completion of event feedback and P&L.
    • Completion of member acquisition requirements and tasks.
    • Consistent development and maintenance of databases.
    • Coordinate guest visits including meals and events, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
    • Assist in the execution of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits, and/or obtaining feedback on customer satisfaction.
    • Contact guests by calling and in writing to increase trip frequency.
    • Contact former guests to solicit account reactivation and to invite them to the casino.
    • Request feedback from former players on how services can be improved at the casino.
    • Responsible for making outbound calls to current, former, and prospective casino guests to inform them of casino promotions, hotel packages, and other related information.
    • Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
    • Promote positive public/employee relations at all times.
    • Maintain a clean, safe, hazard-free work environment within the area of responsibility.
    • Safeguard the confidential information of all employee, department, and company records.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
    • Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
    • Minimize business risk by ensuring compliance with legislation and internal policies and procedures.
    • Perform other duties as assigned.

    Required Skills/Abilities:

    • Ability to obtain and maintain all necessary licensing
    • Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and peers.
    • Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino gaming floor.
    • Must possess planning skills and demonstrate the ability to handle and prioritize multiple tasks.
    • Must maintain a thorough knowledge and understanding of player tracking and analysis system
    • Must have experience resolving problems decisively and timely, and adapting to changes as well as experience determining when senior leadership assistance is necessary for problem solving.
    • Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.
    • Must be able to remain in a stationary position for a majority of an entire shift.
    • Must be able to traverse through the Casino to arrive at assigned locations.
    • Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, and player tracking/ casino management software), procedures and regulatory requirements.
    • Must be able to constantly and accurately communicate effectively and politely in spoken English with Team Members and guests to answer questions, provide information and check for guest satisfaction or Team Member understanding.

    Education and Experience:

    • Three to five years casino host experience preferred
    • Customer service experience required
    • High School diploma or equivalent. A Bachelor degree is preferred

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift and/or move objects up to 40 lbs.
    • Ability to work flexible shifts and days of the week, including weekends and holidays.
  • 8 Days Ago

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International Casino Host
  • Rivers Casino Portsmouth
  • Portsmouth, VA FULL_TIME
  • Summary: Identify, establish, and maintain relationships with new high- and mid-level casino customers by providing personal services regarding promotions, reservations, special events, and other cust...
  • 1 Month Ago

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Travel Speech Language Pathologist - $1,976 per week
  • Host Healthcare
  • Ahoskie, NC FULL_TIME
  • Host Healthcare is seeking a travel Speech Language Pathologist for a travel job in Ahoskie, North Carolina.Job Description & RequirementsSpecialty: Speech Language PathologistDiscipline: TherapyStart...
  • 19 Days Ago

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Travel Nurse RN - Telemetry - $2,687 per week
  • Host Healthcare
  • Chesapeake, VA FULL_TIME
  • Host Healthcare is seeking a travel nurse RN Telemetry for a travel nursing job in Chesapeake, Virginia.Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 03/04/2024Duration: ...
  • 24 Days Ago

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Travel Nurse
  • Host Healthcare
  • Edenton, NC FULL_TIME
  • Host Healthcare is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Edenton, NC. Shift: Inquire Start Date: 04/08/2024 Duration: 13 weeks Pay: $2080.8 / W...
  • Just Posted

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Travel Nurse RN
  • Host Healthcare
  • Edenton, NC FULL_TIME
  • Host Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Edenton, North Carolina.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 04/08/2024Duration:...
  • 1 Day Ago

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0 Executive Casino Host jobs found in Norfolk, VA area

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Executive Director
  • Commonwealth Senior Living at The Ballentine
  • Norfolk, VA
  • Commonwealth Senior Living at The Ballentine - Overview: The Executive Director is eligible for a lucrative incentive pr...
  • 3/28/2024 12:00:00 AM

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Account Executive
  • Adams Outdoor
  • Norfolk, VA
  • JOB SUMMARY: Adams Outdoor Advertising (AOA), the leading advertising platform in Norfolk and the 4th largest Outdoor Ad...
  • 3/28/2024 12:00:00 AM

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In House Sales Executive
  • Hilton Grand Vacations
  • Virginia Beach, VA
  • Job Description There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been...
  • 3/27/2024 12:00:00 AM

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Account Executive
  • Goosehead Insurance Agency
  • Norfolk, VA
  • Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utiliz...
  • 3/25/2024 12:00:00 AM

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Account Executive
  • Goosehead Insurance
  • Virginia Beach, VA
  • Job Description Job Description We don’t think we just do insurance differently; we think we do it better, and that take...
  • 3/25/2024 12:00:00 AM

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Account Executives
  • Max Media
  • Virginia Beach, VA
  • Company Description Max Media is a locally owned radio group with six radio stations and a robust digital department. Ro...
  • 3/25/2024 12:00:00 AM

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Sales Executive
  • Authentic Stone Design LLC
  • Newport News, VA
  • Job Description Job Description Authentic Stone Design is looking for outgoing candidates to speak with potential and cu...
  • 3/24/2024 12:00:00 AM

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Assistant Executive Housekeeper
  • Hilton Grand Vacations
  • Virginia Beach, VA
  • Job Description HGV Now Offers Day One Team Member Benefits! HGV is a leader in the vacation ownership industry, operati...
  • 3/7/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Casino Host jobs
$50,479 to $101,041
Norfolk, Virginia area prices
were up 1.2% from a year ago

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