Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Description
Position Summary
Responsible for acquisition, retention, growth, and reactivation of players. Utilizes relationship building, property amenities, events, and player offers to generate revenue by creating additional trips. Acts as an ambassador of the Winner’s Circle encouraging enrollment within the club and provides complementary services to entice continued gaming. Assists in the implementation of promotions, special events, tournaments, parties, and other duties as needed.
Essential Functions
Requirements
Position Qualifications
Competency Statements
Communication Skills- Ability to communicate effectively with others verbally and in writing.
Customer Orientated- Ability to take care of the customers’ needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Interpersonal-Ability to multi-task, set priorities and utilize the available time to organize and complete work within given guidelines.
Ability to maintain a high level of accuracy.
Must be a self-starter, highly motivated, and able to work in a fast-paced environment.
Must be willing to work flexible hours including weekends, evenings and holidays.
Education
High School Diploma or G.E.D.
Experience
Two years of experience in Gaming or Hospitality in a high-volume guest service area.
One year of experience in Player’s Club or other equivalent experience required.
Computer Skills
Proficient in using Microsoft Office Applications to include Word, Excel, and Outlook.
CRM or Oasis Player Rating System preferred.
Host CRM experience preferred.
Certificates & Licenses
Must have a valid Oregon Driver’s License.
Must obtain a Siletz Tribal Gaming License.
Must obtain OR Food Handlers Permit within 30 days of employment.
Must obtain OLCC Alcohol Service Permit within 30 days of employment.
Must obtain a CWCR VIP Card within 30 days of employment.
Other Requirements
Must be able to travel occasionally.
Physical Demands
Lift/Carry
Push/Pull
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
0 Executive Casino Host jobs found in Salem, OR area