Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
POSITION SUMMARY
A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services.
Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience.
Other duties may include processing forms of payment and responding to guest inquires. This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations.
You are responsible for creating a positive guest experience to the standards set forth by showing a high level of ownership and responsibility.
DUTIES AND RESPONSIBILITIES :
Take as much ownership as possible and follow up to ensure completion and guest satisfaction.
POSITION REQUIREMENTS :
Last updated : 2024-03-06
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