Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
JOB SUMMARY: The host will be responsible for meeting, greeting and building relationships with guests to promote loyalty and repeat visits. Work closely with Summit Rewards to maintain guests on the casino floor. Answer questions, concerns and comping issues pertaining to their play account. Maintain a professional relationship with guests while providing specialized attention. Enhance the growth of gaming revenues through the development of the guest database.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Revised 10/18
MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED equivalent required.
PHYSICAL REQUIREMENTS: Ability to endure prolonged periods of standing, sitting and moving throughout the casino. Must be able to bend, squat, and able to lift at least twenty five pounds (25 lbs). Manual and finger dexterity required for computer and routine paperwork.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Must possess excellent communication skills as well as guest service. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail. Must have strong computer and math skills, thorough understanding of casino games, and player rating programs. Thorough understanding of the local agricultural community and general familiarity with guests. Dresses and acts professionally at all times and is the primary contact for high-end players. Provides courteous, hospitable service. Prohibited from becoming personally involved with guests, fraternizing, sharing gossip, innuendo or personal information. Maintains highest level of confidentiality and discretion.
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