Executive Housekeeper jobs in Baltimore, MD

Join the INN crew of hospitality professionals as our Executive Housekeeper!

The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Executive Housekeeper who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest cleaning standards in our profession. Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.

The Executive Housekeeper is responsible for the cleanliness of the entire hotel. Ensures that the housekeeping and laundry staff are well-trained and supervised.

Essential Job Functions

• Oversee all areas of the housekeeping and laundry departments.
• Ensure the cleanliness of the entire hotel.
• Develop master cleaning schedules and administer accordingly.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Communicate anticipated business demands daily with entire department.
• Conduct daily line-ups.
• Ensure staff’s knowledge of hotel services, features, and amenities.
• Assign specific tasks to the staff as they arise.
• Monitor and ensure that the housekeeping and laundry staff perform their job functions to the hotel’s expected level of service.
• Assist the staff whenever necessary in performing all job functions.
• Accommodate all guest requests in an accurate and efficient manner.
• Coordinate all group requests and needs.
• Prepare work orders for equipment repairs and distribute to Maintenance.
• Ensure all supplies are ordered with accurate usage factors and are received in a timely manner.
• Conduct monthly inventory of housekeeping and laundry supplies.
• Ensure that all pertinent information is documented in the logbook daily.
• Complete daily walk-throughs with the night cleaners and evaluate their work.
• Ensure payroll is documented and submitted accurately and promptly.
• Ensure payroll forecasts are accurately completed and submitted in a timely manner.
• Conduct performance appraisals of designated staff as required.
• Coach and counsel staff to correct any inappropriate behavior or sub-standard performance.
• Handle all disciplinary counseling as needed according to Inn at Perry Cabin policy.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Conduct ongoing training with existing staff and ensure that new staff are trained as required.
• Conduct monthly departmental meetings.
• Enhance company EEO position by making a good faith effort to recruit, select, develop, and retain protected class employees.
• Ensure that all unit staff attend required training in hazardous communication, safety, and sanitation as established by local and government regulations.
• Establish and maintain quality recognition programs within the departments.
• Interview applicants for departmental managers and any other positions as needed.
• Mentor and train appropriate employees for the next managerial position.
• Tour and inspect all public and guest areas several times daily.
• Keep staff turnover to a minimum.
• Maintain close and open communication with other departments.
• Promote an open-door policy with all employees.
• Assist with budget process as required by the Resort Manager.
• Accommodate all guest requests in an accurate and efficient manner.
• Ensure that the hotel’s Lost & Found policy is adhered to.
• Monitor and maintain cleanliness and working condition of department equipment and supplies.
• Interview, hire and train new staff; conduct performance appraisals of designated staff as required.
• Attend meetings as necessary.
• Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
• Achieve objectives through direction and delegation.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Be an ambassador of the hotel and the company at all times, in and outside of the workplace.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of Inn at Perry Cabin and its Hotel Human Resources Department.
• Maintain confidentiality and security of all guests and general hotel information.
• Assist in other areas as needed.

Preferred Qualifications

• A college or vocational degree required, preferably in hotel management.
• Minimum five years’ experience in the Housekeeping Department of a luxury hotel, with three years in a progressive management capacity.

• Experience with Opera or similar Property Management System preferred.
• Possesses strong customer service skills.
• Possesses strong knowledge about the hotel and the services offered.
• Possesses strong administrative and organizational skills.

Benefits

• Free shift meals (prepared daily by our culinary team)
• Eligible for medical, dental, vision, 401k (with company match), flexible spending accounts, short- and long-term disability insurance, as well as tuition reimbursement for eligible courses/certifications
• Employee discounts on guest rooms, food and beverage, Spa, golf, tennis, and waterfront.

About the Inn at Perry Cabin

A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com

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