Executive Housekeeper jobs in Fairbanks, AK

Description

Position Summary : Plan, manage and assist with the work flow of the Housekeeping Department. Manage the performance of the Housekeeping staff.

Duties :

• Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance
• Provide training and coaching regarding attendance, performance and behavior standards
• Manage employees assuring adherence to policies and procedures
• Plan and manage work requirements
• Plan, document and post employee work schedules
• Organize employees and dispatch to rooms in a timely manner
• Keep computer system updated with room status changes
• Support employees with supplies and additional help as needed
• Resolve employee conflicts and / or concerns
• Complete appropriate attendance and performance documentation and related employee discussions
• Inspect all areas of hotel to ensure employees are meeting cleanliness standards
• Remove from rooms, and properly dispose of any items containing alcohol
• Verify and receive supply orders
• Communicate with other hotel employees and managers as needed to meet guest's needs and maintain smooth operation of hotel functions
• Manage and maintain department records and reporting
• Use and manage various equipment related to guest safety, security, and privacy
• Plan, conduct, attend and participate in meetings
• Manage, document and communicate damage, theft, and found articles in accordance with company policy
• Assist with all housekeeping related duties as needed
• Assist with all Houseman related duties as needed, to include warehouse receiving and inventory, and operation of scissor lift
• Operate company vehicle
• Observe health and safety precautions required to protect people, and hotel and guest property
• All other duties as assigned

Position Requirements

Education, Knowledge and Skills :

• 2 years of experience in the housekeeping and / or janitorial field, preferably in the hospitality industry
• 2 years of experience conducting room inspections and / or quality control
• 3 or more years of Supervisory / Managerial experience
• Valid Alaska Driver’s License
• Driving record sufficient to meet company insurance standards
• Working knowledge of Microsoft Word, Excel and Outlook
• Strong customer service skills and knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
• Strong oral and written communication skills, to include effectively conveying information with others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Able to complete tasks in a timely manner
• Able to work effectively both independently and as part of a team
• Able to lift and carry up to 30 lbs., including up and down stairs
• Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, standing, walking, bending, squatting, stooping, twisting, kneeling, reaching, tugging, pushing, pulling, lifting, carrying, and climbing and descending stairs;
• to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard;

to verbally communicate to exchange information; to see and hear within a reasonable range for an office / hotel environment with or without correction.

Work Values :

• Problem Solving analyzing information and evaluating results to choose and implement the best solution
• Service Orientation actively looking for ways to help people
• Concern for Others being sensitive to others’ needs and feelings, and being understanding and helpful
• Tolerance accepting criticism, and dealing calmly and effectively with high stress situations
• Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
• Attention to Detail being careful about detail and thorough in completing tasks
• Integrity being honest and ethical
• Confidentiality maintaining strict privacy of information, documents, etc.

Last updated : 2024-02-22