Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification. (Copyright 2024 Salary.com)
JOB DESCRIPTION:
The Wyndham Garden Norfolk Downtown is looking for an energetic and passionate individual with an interest in developing his/her career as an Executive Housekeeper to join our Leadership Team. The Executive Housekeeper will report directly to the Asst. General Manager. The role requires the right person to provide guidance and leadership to the day to day housekeeping operations and help making policies and developing plans for carrying out work programs for the rooms department to achieve the guest satisfaction scores, operating and financial goals. The ideal candidate must have a minimum of 3-5 years of management experience in a similar role and environment as well as the ability to demonstrate leadership and a professional image to employees and guests. Bachelor’s Degree preferred. Must be able to work a flexible work schedule including primarily evening shifts, weekends and holidays, as the hours for this management position will vary based on business demand. |
Overview
The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance.
Duties include:
Other essential duties and responsibilities of this position include the following (other duties may be assigned):
1. Assigns work to Housekeeping staff and trains staff in housekeeping duties.
2. Addresses guests complaints regarding housekeeping service of equipment.
3. Reports need for room repairs to housekeeper.
4. Examines carpets, drapes, and furniture for stains, damage or wear.
5. Checks and counts linens and supplies and communicates needs to housekeeper.
6. Records inspection results and informs Housekeeping staff of inadequacies.
7. Verifies staffing is appropriate for business levels.
8. Operates hotel property management system.
9. Handles lost and found inquiries and all pertinent procedures.
10. Checks vacant, expected departure and discrepant rooms.
11. Issues and inventories keys.
12. Communicates with appropriate departments when necessary.
13. Conducts daily pre-shift and post shift meetings.
14. Cleans rooms and assists in laundry when necessary.
15. Inspects linen closets, storage areas.
REQUIRED SKILLS AND ABILITIES · Must have the ability to multitask in order to meet a variety of deadlines · Must possess very good computer skills, Opera system knowledge is a plus · Must have exceptional organizational, supervisory, coaching skills. . Must be able to analyze routine data to make appropriate judgement regarding the process of inspecting/cleaning guest rooms and supervisory duties. · Ability to work with minimal supervision required. · Long hours sometimes required. Typically a 50 hour workweek. · Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency and maintain close observation of daily house count. · Respond to all guest requests, problems, complaints and/or accidents presented in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. . Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing. · The individual must possess the skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job and be willing, if needed, to cover shifts during call offs and emergency situations.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned. ADDITIONAL DETAILS: Benefits: • Medical, Dental, Vision & life insurance Management Position: Yes Entry Level Position: No
QUALIFIED CANDIDATES ONLY PLEASE. INTERESTED CANDIDATES SHOULD SEND RESUME WITH CONTACT INFORMATION. IF HIRED, ALL EMPLOYEES WILL BE SUBJECTED TO A BACKGROUND CHECK. |
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