Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification. (Copyright 2024 Salary.com)
Position:
Executive Housekeeper
Department:
Housekeeping
Date Updated: 4/3/24
Primary Responsibilities: (guest interaction,
ordering responsibilities, clean up duties, clerical responsibilities, etc.)
· Responsible for Inspectors, Inspectors, A.M./ P.M. Room Attendants,
A.M./ P.M. Housemen performance and development.
· Select, hire and train employees as required.
· Check occupancy, number of arrivals and departures.
· Review out of order rooms updating status in a timely manner.
· Be familiar with Union guidelines to effectively communicate and
delegate work assignments.
· Review schedule daily to ensure adequate staffing. Make
adjustments to schedule as needed avoiding overtime whenever possible.
Communicate overages/shortages to the Director.
· Read the daily logbook; listen to voice mail, review and follow-up
on guest requests and or complaints.
· Prepare and distribute daily assignments.
· Conduct shift briefings with staff members ensuring activities are
scheduled and assignments are delegated.
· Create a safe environment through effective communication,
training and on-going safety audits.
· Monitor and follow-up on Room Attendants/Housemen/Inspectors
productivity ensuring standards are maintained.
· Ensure the cleanliness of areas of responsibility through
effective supervision of staff.
· Ensure guest requests are handled in a timely and professional
manner.
· Maintain an on-going inspection program to ensure performance
issues are addressed and training needs are identified.
· Ensure that all assigned rooms are turned over inspect at end of
day.
· Monitor and maintain standards of cleanliness of all storage
areas.
· Monitor uniform appearance of Room Attendants, Housemen and Inspectors.
· Responsible for VIP preparation and daily follow-up.
· Inspect detractors from MRS surveys and daily glitch report from
Knowcross.
· Review planning for next day staffing ensuring staffing levels are
sufficient and within budgetary guidelines.
· Issue keys and phones at beginning of shift and collect/inventory
both at the end of shift ensuring no losses occur.
· Maintain control and condition of all Cottage vehicles.
· Ensure staging of equipment and cottage room cleaning procedures
meet standard.
· Report deficiencies and assign work orders to Housemen,
Upholstery, Window Cleaners, Grounds Maintenance and Engineering.
· Plan, schedule and oversee cottage winter deep cleaning and
capital project programs.
· Complete random inspections to ensure standards are maintained.
Goals to be established with quantity of cottages inspected daily.
· Re-train and cross-train staff.
· Maintain adequate par levels of supplies. Verify orders are within
reason.
· Monitor the cleanliness, maintenance, and repair of rollaway and
baby cribs.
· Complete annual reviews for all staff members.
· Ensure the Housekeeping office and supply room is kept clean and
organized.
· Maintain par levels on turndown chocolates and submit orders on a
timely basis.
· Ensure all Lost & Found items are turned in daily.
· Monitor work orders submitted by Inspectors to ensure room
maintenance issues are being reported.
· Continuously deep clean rooms while maintaining track projects.
· Verify payroll discrepancies are completed in a timely manner.
· Review group resumes, identify requests and ensure follow-through
occurs.
· Review employees’ appearance with follow-up ensuring departmental
standards are being met.
· Coach, counsel and document as necessary.
· Timely and accurate completion of all special projects as assigned.
· Continuous effort to recruit and retain team members.
Secondary Responsibilities:
· Interview
applicants.
· Complete
annual reviews.
· Complete
any other special projects as assigned by the Director of Rooms.
Normal Working Hours: (Shift, days)
· Day time
position. Occupancy demands to be considered when planning days off. Must be
flexible.
In order to be successful
in this position, the ideal candidate must meet the following criteria
in addition to the Ten
Essential Attributes for All Employees.
Past Work Experience Requirements: (Type of
work, number of years required, equivalent experience, etc.)
· Experience
as an executive or assistant executive housekeeper at a four or five diamond
rated hotel/resort property of 400 rooms
· Opera
Experience
· Knowcross
Experience
Educational Requirements: (Degree/Certification,
highest required/preferred, field of study)
· Hospitality
or business related degree preferred
Communication Skills Requirements: (Verbal:
phone, in-person, group; Written: memos, documents)
· Demonstrated
ability to effectively communicate with diverse populations including staff and
guests in writing and verbally
· Ability
to lead informative and productive staff meetings
· Demonstrated
ability to lead staff to execute tasks in accordance with property goals and
standards
· Ability
to hire, train, re-train and cross-train staff
· Demonstrated
ability to generate and maintain documentation
Technical Requirements:
· Intermediate
computer skills required for computer documentation, record keeping, preparing
opening assignments, research and correspondence
· Valid
Driver’s License
· Proven
planning and organizational abilities
Clear All
0 Executive Housekeeper jobs found in Roanoke, VA area