Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification. (Copyright 2024 Salary.com)
Pre-Requisites (Requirements):
- 3 years of experience in a branded, quality hotel preferred
- High School diploma or equivalent of same
-Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and punctuality
-Must have a valid driver's license from the applicable state.
Skills:
Follow and manage using company procedures and policies
Must be organized and maintain logs, checklists, inventories as scheduled
Basic computer experience to pull reports and check inventory
Management skills: interview, train, coach, motivate, counsel, discipline, and terminated employment
Keep track of employee time cards and makes sure they are up to date
Assist with guest issues, being professional and maintaining a hospitable caring attitude.
Abilities:
Multi task, detail oriented, remain service centric
Must be able to work alone.
Comply to all standards.
Communicate with guests and co-workers in a friendly and helpful professional manner.
Work as a team member with department heads
Essential Functions:
1. Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.
2. Inspect all areas of the hotel: rooms, public space, back of the house, grounds…) to ensure sanitation, brand, all health and safety standards are met.
3. Supplies: Maintain the necessary items to effectively operate department. This includes and not limited to: guest loaned items (roll always, cribs, microwaves, refrigerators, etc.) This is done through monthly inventories, proper ordering, receiving and maintenance of supplies. Log and process invoices for payment, including coding, filing, and inputting.
4. Equipment: Ensure all are in working order: vacuums, laundry equipment, carts, etc.
5. Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
6. Training: Many tools are available for training: new hire, ongoing, brand, vendors… it is your responsibility to present these resources to all staff for continuous education
7. Labor: Schedule and work within the designated Labor Model
8. Supervises "Lost and Found" Department
9. Ensures OSHA and ADA policies are adhered to
10. Guest: Privacy is an utmost concern.
11. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
12. Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition.
13. Perform Property Specific Tasks as requested by your management team.
14. All other duties as assigned and within the realm of physical capabilities.
Positions for Possible Future Advancement:
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Once that is achieved, the individual may qualify to be promoted to an Assistant General Manager.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 – 45 per week
Benefits:
Shift:
Education:
Experience:
Shift availability:
Ability to Relocate:
Work Location: In person
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