Executive Housekeeper jobs in San Antonio, TX

The Aloft San Antonio Airport is looking for an Executive Housekeeper to join the team!

The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with hotel standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

Essential Requirements:

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with hotel standards, schedule self-according to the business levels of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry personnel.
• Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over set room limit or with General Manager's approval (property specific.
• Ensure compliance to company and brand training using the steps to effective.
• Conduct all employee performance appraisals according to standards.
• Review Housekeeping staff's worked hours for payroll compilation and submit to AGM/GM on a timely basis.
• Conduct monthly department meetings with housekeeping staff.
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the required payroll reporting to the General Manager/AGM weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to hotel standards.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to hotel requirements.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following hotel procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all hotel policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff.
• Prepare and conduct all Housekeeping interviews and hiring procedures according to hotel standards.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints, and accidents presented to Housekeeping in an attentive, courteous, and efficient way.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Attend weekly staff meetings and provide training.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
• Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Conduct daily morning meeting with staff.
• Conduct weekly walk through with General Manager and Property Engineer.
• Sanitize work area every 20 minutes in high guest contact areas and every hour in back office spaces; more often is hotel is busy.
• Wash or sanitize hands every 20-30 minutes while in high contact areas.
• Ensure proper protocol is followed when handling all soiled linens, bedding, etc. according to hotel standards.
• Regularly walk the property throughout the day to ensure proper cleaning/sanitizing is occurring.
• Follow hotel’s COVID-19 procedures.