Executive Housekeeper is responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Being an Executive Housekeeper manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Additionally, Executive Housekeeper typically reports to a manager or head of a unit/department. The Executive Housekeeper has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be an Executive Housekeeper typically requires 3-5 years of related experience, or may have 2 years experience plus an associates degree, or additional training or certification. (Copyright 2024 Salary.com)
Basic Job Description and Duties
Total Property Cleanliness:
· Maintain an excellent program for the overall cleanliness of guest rooms and public spaces.
· Ensure every hotel room is in exceptional condition and the inspection program is carried out with success.
· Strive for minimal guest service request by proactively solving any issues before the guest experiences a problem.
Quality Assurance:
· Maintain flawless execution of product placement for brand standard items which include: in-room guest supplies, linen, etc.
· Strive to keep the hotel compliant with each and every item on the checklist and work with GM to discover if any items need to be replaced, repaired, or updated.
· Successfully run department “Housekeeping Hustle” program and keep great paperwork on file.
Teamwork:
· Contribute to common hotel goal of being an award winning hotel. Participate in weekly meeting, daily huddles, and help promote spirited culture of Hampton Inn hotels.
· Provide exceptional communication to various departments to ensure amazing service is carried out with each and every service interaction.
Guest Satisfaction & Loyalty:
· Become familiar with product innovation, design, and competitive advantages and standards, work with vendors to ensure we always have the best products and the best prices.
· Ensure all guest issues are responded to immediately and completed to total satisfaction.
· Take ownership in the hotel, and work with team to carry out service oriented culture.
Profitability:
· Accurately identify and works within the Rooms Department budget ensuring expenses do not exceed the targeted amount.
· Manage job schedule to ensure productivity and utilize work time to constantly work at protecting the assets of the hotel.
· Maintain a cleaning program to ensure the MPR (Minutes per Room) are in line with the company goals.
Associate Management:
· Oversee the job performance of laundry, and housekeeping departments.
· Supervision includes the authority to hire or terminate the employment of subordinates.
· Responsible for the scheduling of the entire housekeeping department.
· Adhere to the company policy of zero overtime for all associates within supervised departments.
ALWAYS DEMOSTRATE OUR COMPANY VALUES: SPREAD HOSPITALITY DAILY, BE PRESENT, DO THE RIGHT THING, AND HAVE FUN!
Hotel Executive Housekeeper Abbreviated Job Description
The Hotel Executive Housekeeper is directly responsible for the hotel's cleanliness and overall Housekeeping Department operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
Primary Responsibilities:
1. Ensures Housekeeping staff receives proper training for each position, including safety training and standard operating procedures.
2. Complete all necessary training to be efficient in all PEP computer programs that relate to the Executive Housekeeper’s roll.
3. Create and maintain quarterly Deep Cleaning Program of guest rooms and public areas.
4. Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
5. Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
6. Participate in the Manager on Duty Program.
7. Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
8. Allocates funds, authorizes expenditures and prepares annual budgets for approval by General Manager.
9. Produces monthly reports and knows where the hotel stands vs comp set and previous year’s department performance.
10. Responds quickly to guest & employee requests in a friendly manner. Follows up to ensure guest & employee satisfaction.
11. Provides a professional image at all times through appearance and dress.
12. Follows company policies and procedures and is able to effectively communicate them to subordinates.
13. Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
14. Available 24/7 with reliable transportation and cell phone.
15. Successfully complete and maintain Executive Housekeeper training requirements and/or other certification as required by franchise.
16. Report Directly to General Manager
Skills and Qualities:
Strong leadership skills.
Strong oral and written communication skills.
Attention to detail.
Planning and organizational ability.
Customer skills.
Computer skills.
Accounting knowledge.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be required to be on call when away from work.
Physical/Cognitive Activities:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to oversee all of the major operations of the hotel. Therefore a significant portion of time will be spent moving about the property listening and speaking to guests and employees. Strong leadership and problem-solving skills will be used. This person will need to have strong speaking, reading and writing skills to ensure effective communication throughout the hotel.
For effective communication and information exchange, this person also must utilize a computer. This is usually done while sitting down and typing.
A large portion of time of time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time will be spent assisting the General Manager in developing and implementing effective Housekeeping strategies. Mathematical skills are needed and include basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances, and percentages are often used.
This person will occasionally assist in carrying heavy luggage or pushing carts requiring lifting of up to 50 pounds. He or she will also spend some time moving
about the hotel overseeing the various departments. This is usually accomplished by walking.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 – 50 per week
Benefits:
Schedule:
License/Certification:
Work Location: In person
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