Executive Housekeeper jobs in Worcester, MA

Purpose:

• The Housekeeping Manager leads, trains and supports housekeepers, the housekeeping supervisor and janitors ensuring that all housekeeping operations are executed in the interest of 100% guest satisfaction and exceptional financial returns.

Scope:

• The housekeeping manager is responsible for all aspects of supervision with the housekeeping staff.  He/she leads by example and completes all assignments given in a timely fashion.  The housekeeping Manager ensures that all standards are upheld and trains others to do so. The Housekeeping Manager is responsible for upholding the company’s Core Values.

Reports to:

• General Manager

Responsibilities:

• To maintain budgetary guidelines you will be trained to the Brand Standard Specifications
• Break out the house so housekeepers and janitors have their daily assignments
• Ensures back of house areas are well maintained and remain clean and organized
• Ensures that all information given to guests is accurate and presented in a professional manner (i.e. directions, area information etc.)
• Close the house ensuring there are no discrepant rooms and all statuses are accurate
• Ensure that team members are adhering to established processes that ensures maintenance requests are submitted and followed up
• Ensure the housekeeping office, all housekeeping storage and the associate hallway and break room are kept clean and organized
• Ensure all janitors are completing their checklists and handing them in
• Ensure all public space is clean and “Guest Ready” every day including the lobby, business center, pool, exercise room, guest laundry and other public areas as needed
• Maintain a professional attitude with guests and co-workers in a friendly and service oriented manner
• To inspect all rooms daily with extra inspectors when needed to ensure they meet all quality standards
• Ensure that team members are adhering to established processes that ensure we exceed both the brand required Brand Satisfaction scores
• Handle guest complaints, concerns and requests; ensuring 100% satisfaction before departure
• Ensure all daily checklists are completed by team
• Ensure safety protocols are followed by the housekeeping team
• Look out for the hotels interest at all times; ensuring that hotel services are used by registered guests only, and reporting suspicious activity immediately
• To assist in creating the weekly housekeeping schedule when needed in accordance with budgetary guidelines
• To complete the HK Reconciliation Report and turn in to AGM/GM
• To ensure the rooms are cleaned according to the company standard of 28 minutes
• Attend and participate/lead in daily morning meetings
• Attend and participate in Employee Quarterly and Annual meetings
• Maintain a close working relationship with all departments to ensure that communication lines stay open to best serve our guest
• Provide team members with the support they need to perform their jobs effectively through thorough training and observation
• Provide your General Manager with feedback as to each team members performance
• Share positive feedback received from guests
• To have the opportunity to reach your full potential and grow within our company through cross training if you are interested
•  To provide nominees for Roedel Companies “Core Value Award
• To meet or exceed the Guest Service Brand Standards
• To sign off on the housekeeping Summary
• Complete HK Reconciliation daily
  

Education/Experience:

• High School diploma or GED required.
• Supervisory experience preferred.

Skills:

• Ability to read and interpret written procedures and communicate those in a manner easily understood by your team.
• Ability to effectively deliver all required information to superiors, coworkers and subordinates.
• Typing Skills

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the tasks. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee typically comes into contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high