Pay Rate:
$52,000 plus a lucrative incentive program.
*Hire on Bonus*
$2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $665/$670 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department’s guest service standards.
RESPONSIBILITIES
- Assist in mentoring all Player Development team members
- Develop professional relationships with premium players while providing exceptional guest service
- Ensure guest retention and repeat business through telemarketing, written correspondence and direct contact on the gaming floor and during on or off site events
- Develop tools to provide flawless execution of guests’ trip accommodations, including but not limited to special event reservations, restaurant reservations, shows, hotel and special amenities
- Resolve guest complaints and discrepancies in an efficient and courteous manner
- Oversee day to day administration of the casino host office
- Analyze new player data, identify player follow up and work assigned list by completing introductions, setting up player profiles, and developing initial sales campaigns
- Floor prospect for players of extreme High-Value
- Assist with sales goals and target developments
- Organize, categorize and maintain all players in assigned book of business
- Analyze player profiles for sales calls and expedite appropriate quota of sales calls
- Fill assigned block of hotel rooms
- Create VIP event invite lists based on sales goals and strategies, and fill events via sales calls
- Attend sales meetings and training sessions
- Review and analyze sales and tracking reports
- Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
- Call/mail list of assigned inactive High-Value players
- Identify and greet in-house coded players
- Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
- Answers calls and handle player correspondence
- Expedite player requests and reservations and fulfill player requests for comps
- Accompany guests to amenity functions (dining, golf, etc.)
- Perform customer recovery as needed, based on player value
- Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.).
- Coordinate with internal business partners to retain players across High-Value player segments
- Ensure player development floor office and casino floor are covered at all times
QUALIFICATIONS
- High School Diploma/GED or equivalent experience
- 3 years experience in a sales and/or customer relations position in the gaming industry , preferably as a Casino Host
- 2 years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems
- Proven experience in acquiring new business and managing customer relationships
Preferred:
- 2-4-year degree in Business Administration, Marketing or related field