Executive Response Manager jobs in Albany, NY

Strategic Program/Portfolio Manager

SDWAN, Data Center, or Application Migration Experience Preferred

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What you will be doing?

The Strategic Program Manager will be responsible for managing large scale, transformational client initiatives. The individual will be required to engage and work with technical and global teams, across a large distributed and matrixed organization. They should be able to demonstrate strong presentation and public speaking skills.

Practical experience should include:

• Experience leading, managing, and defining a strategic plan to deliver the business benefits defined by our clients.
• Broad understanding of program management practices and methodologies across technologies and industries
• Strong emphasis on the importance of stakeholder management and engagement, and the role of communication is this function.
• Extensive experience in defining, managing, and reporting financials across the program or portfolio.
• Able to effectively communicate at executive level, including difficult topics without negatively impacting the business relationship.
• Experience in scoping, developing, and reviewing service agreements and contracts.
• Ability to research, plan, coordinate and brief actions in support of leaderships goals, objectives, and vision.
• Experienced integrating Organizational Change Management (OCM) best practices and considerations into the formal Governance Strategy and Planning.

RESPONSIBILITIES:

• Ensure the portfolio of work and projects are aligned to the business benefits and success criteria of the scope of work.
• Navigate Client's organizational structure to identify impacts, stakeholders, and authorities
• Define a clear and relevant governance structure based on stakeholder analysis that includes defined roles and responsibilities
• Ensure efficiency with Client Project Management Methodology, processes, and tool expertise
• Assemble and project manage cross organizational high-performance teams, for high complexity programs and projects, creating a collaborative environment and executing with a sense of urgency
• Define effective Change Control methods and procedures and oversee the operational execution of the policies across project teams.
• Practices effective problem-solving skills, with the fortitude to drive resolutions to a close
• Able to oversee the execution of multiple service delivery models, focused on continuous improvement and adapting to the changing landscape of the service industry.
• Facilitate and drive decision making processes where and when appropriate.
• Work with leadership and technical leads to staff and resource the portfolio of work appropriately
• Establish and ensure effective monitoring and reporting is in place to mitigate and respond to issues and escalations.
• Responsible for managing all budgeting, forecasting and financials to meet targets and expectations
• Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
• Provides coaching and mentoring to Project Managers and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
• Responsible for ensuring the successful onboarding and offboarding of program resources
• Acting as primary customer contact for program activities and leading program review sessions with the customer and/or leadership to address cost, schedule, and technical performance.
• Leveraging expertise in mission engineering, system architecture and software development to provide forward thinking solutions that conform to customer constraints while modernizing, and or expanding the programs services.
• Providing leadership of cost estimates, proposals, business plans, proposals work statements and specifications, operating budgets, and contract financial terms/conditions. Supporting Contracts in negotiation, recompetes and other contract changes.

QUALIFICATIONS:

• Minimum of five years active Complex Program or Portfolio Management or Directing experience.
• Program Management and/or PMP certification required
• Bachelors Degree, Masters Degree preferred
• ITIL certification preferred
• Organizational Change Management (OCM) Experience
• Agile methodology certification and/or experience preferred
• Cloud and Application Services
• Cyber Security Experience a plus
• One to three years prior sales/business development experience is preferred
• Salesforce CRM, PPM tools, Service Now experience a plus
• Supply Chain process experience

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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $160,000 to $180,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.