Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Amarillo (est. pop. 200,393), a vibrant city nestled in the heart of the Texas Panhandle, is seeking an accomplished and strategic leader to serve as City Manager. Steeped in history and charm, Amarillo's U.S. Route 66–Sixth Street Historic District features a captivating blend of art deco and Spanish Revival architecture, perfect for dining and antique shopping. Equestrian enthusiasts can explore the American Quarter Horse Hall of Fame & Museum, while nature lovers can venture into Palo Duro Canyon State Park's expansive trails. The city's landscape is further enriched by the iconic Cadillac Ranch, an installation of graffiti-adorned cars. Amarillo's thriving arts scene includes esteemed organizations like the Amarillo Symphony, Lone Star Ballet, and Amarillo Opera, offering captivating performances and productions.
The City Manager directs and coordinates the administration of city government in accordance with policies established and approved by the Mayor and City Council. With a $2,157,651 budget and 6-8 direct reports, they appoint department directors and staff, manage divisions including tax collection, law enforcement, public health, public works, and procurement. The City Manager prepares annual budgets, plans development, and recommends zoning regulations. Duties include supervisory responsibilities outlined in the Amarillo City Charter, hiring, performance management, and conflict resolution. The City Manager will be proficient in synthesizing information, researching data, and problem-solving collaboratively. They excel in communication, adaptability, team-building, and inspiring trust, while effectively implementing and evaluating plans for progress.
The City of Amarillo offers a competitive benefits and compensation package that includes a base salary in the $285,000 – $305,000 range, vehicle allowance and mobile device, and a comprehensive benefit package that includes Medical, Dental and Vision insurance, Basic Life Insurance, AD&D, Long Term Disability, Texas Municipal Retirement System, 457b Deferred Compensation, Paid Time Off, and professional association dues and membership. Relocation assistance may be available.
Qualified applicants should possess a bachelor’s degree from an accredited college or university with major course work in public administration, business administration, economics, or a related field, and ten years of progressively responsible professional experience in municipal government that includes at least five years as a department head, assistant city manager or city manager. A master’s degree and professional credentials desired but not required.
This position will remain posted until filled. First review of applications begins April 1, 2024.
For more information, please email edward.williams@bakertilly.com or call (214) 842-6478.
The City of Amarillo is an Equal Opportunity Employer. No discrimination shall be exercised, threatened or promised against or in favor of any employee, applicant, competitor, or eligible on the basis of his political opinions or affiliations or religious beliefs or creed, race, color, national origin, sex, gender, gender expression, genetic information, age, marital status, sexual orientation, military status or disability unless it is shown to be a bonafide occupational requirement.
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