Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The City of Brevard, North Carolina is the county seat of Transylvania County. The city has a year-round population of about 7,900, with a seasonal uptick to 40,000 during the summer. Brevard is located about 30 miles south of Asheville and 45 minutes north of Greenville, SC.
The City is seeking a strategic Assistant City Manager/City Engineer to be responsible for project management, budget management, purchasing, training, and the overall management and oversight of the departments of public works and utilities. The Public Works department budget is over $5.6 million, which is split amongst the seven divisions, and has a total of 26 full-time personnel. The Utilities Department has four divisions with 26 full-time personnel and an approximately $7 million budget. It provides water and wastewater services for approximately 4,500 connections.
The salary range for this position is $95,167 to $125,500 (beginning salary will be commensurate with qualifications). The city offers a highly competitive benefits package.
This position requires graduation from an accredited college/university with degree in civil or environmental engineering, public administration, or related field, and considerable experience in a responsible managerial position in the public works or utilities field with considerable personnel management responsibilities, or an equivalent combination of education and experience. A Professional Engineer license or the ability to acquire within a reasonable amount of time of hire is required.
This position is open until filled; however, first review of resumes occurs on May 2, 2024.
Following the first review date, we will evaluate all applications against the criteria outlined in the recruitment brochure. For more information, please contact Anne Lewis at Anne.Lewis@bakertilly.com or 703-923-8214.
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