Executive Response Manager jobs in Austin, TX

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Informatics EPCR Product Manager
  • Global Medical Response
  • Austin, TX FULL_TIME
  • Job Description

     Informatics EPCR Product Manager

    Remote

    Annual Compensation: $125,000 to $130,000 DOE

     

     

    Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

                                              

    JOB SUMMARY

    An Informatics EPCR Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision along with management and working closely with delivery teams to provide excellent product(s) that serve the GMR mission. The Informatics EPCR Product Manager provides the product roadmap and works with partners to ensuring the GMR product(s) and are aligned to the company overall strategy and goals.

     

    ESSENTIAL FUNCTIONS/DUTIES

    • Serve as the technical voice of the electronic patient care products.
    • Owns the roadmap and working with internal and external customers to analyze the needs and align strategic goals.
    • Drive product-related decision making within the EPCR team.
    • Demonstrated ability to plan and execute strategic objectives in an efficient manner delivering positive results for the organization. 
    • Complete trade-off analysis to stay on track towards business deliverable commitments.
    • Draft key objectives, results and strategies and apply the data for the product to collaborate with business for decisions.
    • Possess an understanding of end-to-end customer experience integration and dependencies with clinical documentation system.
    • Collaborate with stakeholders during the visioning and concept development to support strategic growth of a EMS Clinical Software.
    • Accountable for the product(s), delivering in the product enhancements with the GMR product delivery methodology.
    • Develop and maintain an appropriately prioritized backlog of user stories for implementation.
    • Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
    • A leader with good communication skills, purpose-driven traits, and fosters a culture of respect.
    • Work closely with senior management to contribute to the strategic company product portfolio.
    • Research and analyze market trends and user needs as applies to GMR product portfolio.

    Experience:

    • Five years’ relevant experience as a product manager setting related to patient safety, healthcare administration, clinical practice, education services or continuous quality improvement.

    Skills:

    • Demonstrates teamwork and professionalism.
    • Demonstrates proficiency with presenting and educating various levels of healthcare professionals.
    • Excellent analytical skills. Able to collect, interpret, and analyze data.
    • Proficient with software platforms such as Microsoft 360.
    • Able to collect, interpret, and analyze data.
    • Process improvement/change management experience preferred.

    Qualifications:

    •  Education 
    • Bachelor’s Degree or experiential equivalent preferred.

     

     

    Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.  

     

    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

    More Information about this Job

    • Salary Range: $125,000K-$130,000K
    • Check out our careers site Benefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
    • The application window for this position is anticipated to close on 5.26.2024
  • 1 Day Ago

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Manager, Innovative Solutions
  • Global Medical Response
  • Austin, TX FULL_TIME
  • POSITION SUMMARY: The purpose of this position is to manage the relationship between Access2Care and its Regional client base to deliver long-term stability, growth and success. The Innovative Solutio...
  • 1 Day Ago

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Disaster Response Program Manager
  • Meta
  • Austin, TX FULL_TIME
  • Meta is seeking a Disaster Response Program Manager to handle the company’s external facing response to natural disasters and complex humanitarian emergencies. This is an individual contributor role i...
  • 14 Days Ago

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Manager - Cyber Incident Response
  • Marvell Semiconductor, Inc.
  • Austin, TX FULL_TIME
  • About Marvell Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architect...
  • 2 Months Ago

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Construction Project Manager
  • Blue Ridge Executive Search
  • Austin, TX FULL_TIME
  • Are you ready to step up to the next level? We are working with a General Contractor in Austin, Texas building large multifamily projects. They are looking for a Project Manager expert to join their t...
  • 21 Days Ago

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Senior Project Manager
  • Blue Ridge Executive Search
  • Austin, TX FULL_TIME
  • All About This Opportunity The Senior Project Manager will be responsible for overseeing projects ranging in size and scope and should also expect to help manage more junior project managers by overse...
  • 21 Days Ago

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0 Executive Response Manager jobs found in Austin, TX area

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Chief Executive Officer
  • Texas Pharmacy Association
  • Austin, TX
  • The Texas Pharmacy Association’s (TPA) Board of Directors seeks candidates for the position of Chief Executive Officer (...
  • 5/9/2024 12:00:00 AM

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Chief Executive Officer North America
  • Ecorobotix
  • Austin, TX
  • Ranked among the 25 Top Swiss Scale-Ups, Ecorobotix is the world leading ultra-high precision (UHP) spraying solution pr...
  • 5/9/2024 12:00:00 AM

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Dean and President
  • Seminary of the Southwest
  • Austin, TX
  • Seminary of the Southwest - Dean and President The Seminary of the Southwest Board of Trustees announces the search for ...
  • 5/9/2024 12:00:00 AM

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Executive Director in Training
  • Belmont Village
  • Austin, TX
  • A Life Changing Career That Changes More Than One Life.... Belmont Village Senior Living communities are known across th...
  • 5/9/2024 12:00:00 AM

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Executive Director, Business Administration
  • Kingdom One
  • Austin, TX
  • Kingdom One is excited to partner with Hill Country Bible Church located in Austin, Texas as they look to grow their tea...
  • 5/9/2024 12:00:00 AM

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Executive Director
  • Murray Resources
  • Austin, TX
  • Job Description Our firm has been exclusively engaged by the Texas State Independent Living Council (SILC), a mission dr...
  • 5/8/2024 12:00:00 AM

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Executive Director, Assisted Living
  • Tech Ridge Oaks - A Civitas Senior Living Community
  • Austin, TX
  • Community: Tech Ridge Oaks Address: 400 E Yager Ln, Austin, TX Lead with Vision: Join Us as Executive Director in Senior...
  • 5/7/2024 12:00:00 AM

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Executive Director
  • Texas Bach Festival
  • Georgetown, TX
  • Job Description Job Description Executive Director: Texas Bach Festival (part time, approximately 10 hours per week) The...
  • 5/6/2024 12:00:00 AM

Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$83,814 to $135,549
Austin, Texas area prices
were up 1.2% from a year ago

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