Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
MARKET SUMMARY:
Shelby Baptist Medical Center is a 252-bed acute care facility located in Alabaster, AL with over 1,000 employees and 300 active medical staff members. The hospital offers a comprehensive range of clinical services, including but not limited to cardiology, cardiovascular surgery, general surgery, orthopedics, urology, robotic surgery, and emergency services. The emergency department provides over 30,000 visits annually and serves as the preferred provider for many counties in Central Alabama. Shelby Baptist is focused on bringing advanced technology to the local community that include state of the art cardiovascular labs, 3-Tesla MRI, multiple surgical robotic systems, and a 256-Slice CT scanner. Equally, the facility is proud of its various quality accolades that include Chest Pain Accreditation, Primary Stroke Center Designation, and one of only 11 hospitals in the State to be recognized as a 4-star or higher rated facility from the Centers for Medicare and Medicaid Services.
Citizens Baptist Medical Center
Located in Talladega, this facility is equipped with 122 licensed beds. Services offered include chest pain and stroke care, surgical services, diagnostics, and forensics. The emergency department provides over 16,000 visits annually and serves as the primary provider for North Talladega County. Established in 1922, Citizens Baptist Medical Center has a long tradition of providing high quality healthcare to the surrounding community.
In October of 2015, Baptist Health System and Tenet Healthcare Corporation (NYSE/THC) signed a definitive agreement that created a joint venture to operate a healthcare network serving Birmingham and central Alabama. This new network includes all Baptist Health System hospitals, Tenet’s Brookwood Medical Center and each organization’s related businesses. Under the joint venture arrangement, Tenet is the majority partner and manages the network’s operations. The new company unites Baptist Health System’s four hospitals: Citizens Baptist Medical Center, Princeton Baptist Medical Center, Shelby Baptist Medical Center, and Walker Baptist Medical Center with Brookwood Medical Center. Together, the new system has more than 1,700 licensed beds, 77 outpatient and physician office facilities, approximately 7,300 employees and approximately 1,500 affiliated physicians.
https://www.brookwoodbaptisthealth.com/our-locations/princeton-medical-center-location
POSITION SUMMARY:
The Chief Financial Officer has responsibility for safeguarding the facility assets and ensuring the financial statements, including the books and records, are prepared and maintained in accordance with GAAP. The Chief Financial Officer is also responsible for ensuring compliance with company financial and accounting policies and procedures and also ensuring internal controls are effective in both design and operation, including the routine monitoring of controls. Additionally, the Chief Financial Officer is a key member of the Facility A-Team and, as such, participates in establishing and implementing strategic business plans for the facility. He/she is a key member of the facility management team that interacts and communicates on a regular basis with an array of internal and external constituents, including various regulatory bodies.
FUNCTIONAL EXPECTATIONS & REQUIREMENTS:
The Chief Financial Officer has responsibility for the identification and independent assessment of financial risk, establishing and monitoring of mitigation plans, and for the communication of financial risk and opportunity to the Group Chief Financial Officer and Facility Chief Executive Officer. The Chief Financial Officer is also responsible for the monitoring of financial performance and the maintenance of reasonable and appropriate financial plans and forecasts. The Chief Financial Officer must have strong business acumen in order to work collaboratively and effectively with home office departments, such as Compliance, Home Office Accounting/Financial Reporting, Information Systems, Internal Audit, Legal, Treasury and other departments that provide support services to the facility.
The Chief Financial Officer is responsible for the monitoring of the revenue cycle process and, along with other revenue cycle stakeholders, the improvement of the revenue cycle process through rate setting, charge capture, managed care negotiations, and cash collections.
The Chief Financial Officer is also responsible for the evaluation and management of investments in capital projects by applying unbiased scrutiny in determining the financial impact and ROI of such projects and managing the capital spend in accordance with the capital cash flow projections.
As such, the CFO’s responsibilities are to:
ORGANIZATIONAL LEADERSHIP - EXPECTATIONS & REQUIREMENTS:
As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.
In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:
Use Astute Judgment
Shape Strategy
Apply Financial Insights
Drive Organizational Success
Develop Organizational Talent
CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:
At least ten years of progressive financial healthcare or equivalent experience in the areas of general accounting; operations; financial systems; financial statement preparation; review and analysis; multi-discipline management experience; and ethics.
Professional Attributes
Personal Attributes
A Bachelor’s degree in Finance or Accounting is required. An MBA, MHA and/or CPA designation strongly preferred.
CompensationA competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.
TravelMinimal.
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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