Executive Response Manager jobs in Bremerton, WA

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

U
Supervisory Sexual Assault Response Coordinator
  • US Commander, Navy Installations
  • Silverdale, WA FULL_TIME
  • Duties

    • Provides immediate supervisory technical oversight for up to 10 subordinate full-time SARCs and SAPR Victim Advocates (VAs) who have the responsibility of facilitating sexual assault reporting and victim assistance to victims of sexual assault and sexual harassment. Approves leave while ensuring adequate coverage to meet requirements.
    • Establishes program and team goals and administratively and technically directs work to be accomplished by a staff that may include full-time deputy supervisory SARC, SARCs and SAPR VAs; this also includes special duty assignments, collateral duty, and deployable sexual response personnel. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
    • Monitors and tracks SARCs and SAPR VAs progress toward DoD Sexual Assault Advocate Certification Program (D-SAACP) and works with local human resources offices to ensure personnel attain and maintain their certification levels within the required timeframe. Ensures compliance with all D-SAACP credentialing, core competencies, and ethical requirements, and works with local human resource office to take progressive disciplinary action to ensure accountability, as appropriate.
    • Provides advice, counsel, and instruction to employees on work and administrative policies, procedures and directives (including personnel policies and procedures), technical direction and guidance, and provides assessment of compliance with applicable DoD and DON instructions and policies.
    • Explains performance expectations to subordinates and provides regular feedback, guidance, and direction on strengths and weaknesses. Encourages professional-development to improve knowledge, skills, abilities, and core competencies.
    • Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Initiates disciplinary action and ensures personnel receive training, counseling, or appropriate corrective action when performance and/or conduct does not meet standards; ensures personnel and are held accountable for failure to meet performance and/or conduct standards.
    • Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; and ensures equitable treatment of all staff.
    • Manage the SAPR Program for and support the installation commander by advising on all response related matters and implementation of response strategy.
    • Serve as the single source for SAPR Program advice and guidance to Installation leadership (including tenant commands). Communicate directly with the Installation Commander to provide regular updates and provide oversight of the planning, implementation, and evaluation of all response activities at the installation level ensuring adherence to SAPR policies and program requirements.
    • Implements the SAPR program in the assigned AOR and conducts ongoing assessment of its consistency and effectiveness. Identifies program needs, challenges and presents recommendations and assistance to influence policy compliance issues.
    • Collects and analyzes data in order to adapt, implement, and evaluate sexual assault response activities in compliance with policies and guidance. Utilizes data to prioritize and gauge sexual assault response efforts and resource needs. Oversee planning, implementation, and evaluation of all response activities at the local level. Communicates research findings, program implementation progress, and training opportunities to local stakeholders and leadership.
    • Maintains oversight of all aspects of victim advocacy services provided by SARCs and SAPR VAs and tracks, at a minimum, what subordinate units require SAPR VAs, a roster of those SAPR VAs and, status of their training, and rotation dates.
    • Ensures sexual harassment victims' safety concerns are assessed and identified safety issues are reported in accordance with policy.
    • Maintain liaison with commanders, DoD law enforcement, and MCIOs, and civilian authorities, as appropriate, for the purpose of facilitating the following protocols and procedures.
    • Provides oversight of preparations for visits from inspecting authorities and high-level government officials.
    • Ensures collaboration among stakeholders supports and promotes prevention and response activities related to sexual harassment, sexist attitudes, and beliefs contributing to the continuum of harm.
    • Collaborate with other agencies and activities to improve SAPR responses to and support of victims of sexual assault and to build strategic relationships and achieve common goals.
    • Serve as the co-chair of the monthly case management group (CMG) meetings, Quarterly CMGs, and oversee the High-Risk Response Teams, to ensure the victim's safety and the safety of retaliation reporters, facilitate sexual assault victim services and Retaliation reporters' referrals, and to direct effective response system coordination and ensure appropriate accountability.

    Requirements

    Conditions of Employment

    • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
    • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Must have or be able to obtain and maintain a current state drivers license.
    • Occasional travel up to approximately 10% may be required. Incumbent may be required to travel for up to two weeks for the purpose of attending or providing trainings.
    • This is a non-critical sensitive position requiring access to IT II system and/or PII. Position requires employee to obtain/maintain eligibility for a Tier 3, SF 86 Secret Security Clearance.

    Qualifications

    • Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation).
    • Knowledge of associated laws, regulations, and policies used by the DoD, DoN and other U.S. government agencies to effectively manage individuals and teams in the workplace.
    • Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices to develop a headquarters staff into a cohesive team committed to quality programs for customers in the field.
    • Knowledge of Federal and agency regulations; knowledge of the specific organization's program and missions, as well as knowledge of pertinent laws, regulations and policies related to program/operations area to consider their impact on programs. Mastery of concepts in program management and implementation, requirements determination, policy development and supervisory skills.
    • Knowledge of the dynamics of sexual assault and local community resources for sexual assault victims.
    • Comprehensive and thorough knowledge of the DoD and SAPR Program, along with local, state, federal laws, and military regulations and policies pertaining to sexual assault, victim advocacy, and other acts of interpersonal violence to plans, organize, implement, and carry out the components of an interpersonal violence prevention and response program is preferred.
    • Expert knowledge of DoD, DON, and CNIC SAPR policies and ability accurately to interpret/articulate their meaning, priorities and intent.
    • Knowledge laws, regulations, executive orders, issues, etc. to include the DoN organizational structure, management policies, methods, and practices relating to sexual harassment victim advocacy.
    • Thorough knowledge of a wide range of practices and procedures associated with victim advocacy, social services delivery systems and other elements of specialized social service programs, and behavioral or social science principles to direct the activities of the Sexual Assault Prevention and Response Program.
    • Thorough knowledge of laws, regulations, and practices relating to privacy of information.
    • Knowledge of a wide range of essential support, advocacy services, liaison services, community resources and care for victims of sexual harassment in accordance with generally accepted procedures and techniques.
    • Knowledge of CNIC's EEO policy and procedures.
    • Knowledge and skill in developing and adhering to program management plans.
    • Knowledge of training and education techniques to implement and deliver sexual harassment training.
    • Skill in the use of Microsoft Office Suite, DSAID and Fleet and Family Support Management Information System (FFSMIS).
    • Skill in analyzing and interpreting a wide variety of issues and formulating policy or procedural solutions.
    • Skill in the use of office software applications and required management data systems to enter data, prepare reports, and develop information.
    • Skill in providing victim advocacy and working with victims of sexual assault.
    • Skill in employing various methods and techniques typical of a sexual harassment victim advocate program, including crisis intervention, situational assessment, and analyzing the needs of the victim to provide support and/or assistance to them in the resolution of complex problems.
    • Ability and skillset to provide effective leadership training and briefings to commands, victim advocates, and first responders.
    • Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs.
    • Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements.
    • Ability to use data management and reporting systems to collect and organize data drawn from databases.
    • Ability to advise program officials, including tactical-level leadership and installation personnel on the policies, practices, procedures, issues, and concerns associated with sexual assault and other acts of interpersonal violence and prevention, response, and victim advocacy.
    • Ability to establish and maintain effective working relationships with organizations and individuals to identify, establish, modify, and provide victim support assistance.
    • Ability to compose written reports and material clearly, concisely, and effectively.
    • Ability to maintain accurate statistical framework for program data collection and reports.
    • Ability to provide information and one-on-one assistance to victims under difficult circumstances using sensitivity, tact, and caring, as well as understand and have empathy for victims.
    • Ability to develop trusting helping relationships and to work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds.
    • Strong analytical ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.
    • Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.
    • Ability to drive a government or personal vehicle in order to travel to training, coordinate tasks/actions with clients, command and military and civilian agencies within the local area of the installation.
    • Ability to effectively communicate both orally and in writing with all levels of management, staff, and military personnel and their families.
    • Ability to perform the full range of supervisory duties.
    • Ability to effectively communicate both orally and in writing with all levels of management, staff, and military personnel and their families.
    ???????OTHER REQUIREMENTS
    • This is a non-critical sensitive position requiring access to IT II system and/or PII. Position requires incumbent to obtain/maintain eligibility for a Secret security clearance. An Access National Agency Check Investigation (ANACI) is required via the SF86 Security Form.
    • Must successfully complete a criminal history background check with no adverse information or feedback received. Child Care National Agency Check & Inquiry (CNACI) background check is required.
    • Must comply with D-SAACP policy guidelines and complete initial and ongoing certification training requirements.
    • Incumbent must have or be able to obtain and maintain a current state driver's license.
    • Occasional travel up to approximately 25% or more may be required to complete work assignment, conduct or attend meetings, training events, site assist visits, or court hearings. Travel will be required to attend mandated DoD and Navy SAPR training.
    • This position requires routine on-site access to government facilities. The incumbent may perform the tasks at an off-site location for ad hoc and situational telework only.

    Education

    OPM Basic Qualification Requirements:
    Degree: four-year degree or higher in behavioral or social science; or related disciplines appropriate to the position.
    or
    Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
    or
    Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
    Specialized experience requirement:
    In addition to the above basic requirement, at least five years' experience in victim assistance or advocacy within either military or civilian sector. Note, if basic qualification is met with experience, this may also be used to credit specialized experience requirement (e.g. four years of appropriate experience in victim assistance or advocacy, also counts towards four of the five years' specialized experience requirement).

    Additional information

    Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

    DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required.


    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      The following documents are required at the time of application:

      • Résumé
      • Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent

      If you are relying on your education to meet qualification requirements:

      Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • How to Apply

      To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 04/04/2024 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12360670It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

      Agency contact information

      NRNW NAF HRO

      Email

      CP-Personnel.cnrnw@navy.mil

      Address

      NAVBASE Kitsap Bremerton
      1103 Hunley RD
      Bldg 94
      Silverdale, WA 98315
      US

      Next steps

      Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

      All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date.Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    The following documents are required at the time of application:

    • Résumé
    • Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

  • 29 Days Ago

K
HOMELESS ENCAMPMENT ACTION RESPONSE TEAM COORDINATOR
  • Kitsap County, WA
  • Bremerton, WA FULL_TIME
  • OVERVIEW The HEART (Homeless Encampment Action Response and Transitions) Program was launched in April 2022. The program is designed to ensure that the county government has a consistent, coordinated,...
  • 17 Days Ago

A
Executive Director
  • Albers Marcovina Vista Gardens Foundation
  • Bremerton, WA PART_TIME
  • Albers Marcovina Vista Gardens Foundation“An Oasis in the City“We inspire our community to replenish the planet one garden at a time. Albers Marcovina Vista Gardens (AMVG) is a 501(c)(3) not-for-profi...
  • 12 Days Ago

D
Executive Assistant to the CEO (FT)
  • Danos Septic
  • Bremerton, WA FULL_TIME
  • Job Description: Reporting directly to the CEO, the Executive Assistant provides executive support in a one-on-one working relationship. The Executive Assistant serves as the primary point of contact ...
  • 9 Days Ago

J
River Center Executive Director
  • Jamestown S'Klallam Tribe
  • Sequim, WA FULL_TIME
  • The Dungeness River Nature Center is seeking a visionary Executive Director!This is your chance to make a real difference. Lead our dedicated team, guide strategic initiatives, and become the voice fo...
  • 27 Days Ago

P
EXECUTIVE ASSISTANT, to the VICE PRESIDENT, HR &DEI
  • Peninsula College
  • Port Angeles, WA FULL_TIME
  • In pursuit of the mission and goals of Peninsula College, members of our campus community will be guided by the following principles:The teaching/learning process is at the center of the mission of Pe...
  • 28 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Executive Response Manager jobs found in Bremerton, WA area

Bremerton is a city in Kitsap County, Washington, United States. The population was 41,500 according to the 2018 State Estimate, making it the largest city on the Kitsap Peninsula. Bremerton is home to Puget Sound Naval Shipyard and the Bremerton Annex of Naval Base Kitsap. Bremerton is connected to Downtown Seattle by two ferries: a 60-minute ferry that carries both vehicles and walk-on passengers, and a 28-minute fast ferry that carries passengers and a limited number of bicycles. Bremerton, the largest city in Kitsap County, is located directly west of Seattle across the Puget Sound on the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$91,478 to $147,939
Bremerton, Washington area prices
were up 2.9% from a year ago

Executive Response Manager in Indianapolis, IN
Don’t overlook the executive summary in your RFP response.
November 28, 2019
Executive Response Manager in Tuscaloosa, AL
Executives, managers and other employees have made changes at work in response.
January 31, 2020
Executive Response Manager in San Diego, CA
The Executive Response Team Agent (ERT)will support the Team mission of enabling business by protecting critical assets and managing risk with a diverse, innovative, partner-oriented team for the ASNA client located in Redmond, WA.
January 04, 2020