Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Direct sales and marketing activity
Perform weekly property visits with follow up
Ensure that all rents are collected and handle delinquency accounts with Attorney
Hire, train, and coach on-site staff and complete performance evaluations
High School Diploma or equivalent is required
3 years of related management experience in retail, hospitality or property management preferred
A clear understanding of the budgeting process and effective financial management and analysis
Knowledge of computer systems is a must. Proficiency in rent management-based software
It is expected and required all business practices are conducted in accordance with company policy and procedure.
Must be flexible, willing to work Saturdays, and able to adapt to a fast-paced and ever-changing environment.
To adhere to all applicable fair housing laws governing real estate sales, leasing, and management maintenance service.
Qualifications:
A minimum of 2-3 years of property management experience.
High school diploma or GED.
Excellent customer service skills.
Excellent communication, problem-solving and organizational skills.
Detail-oriented with strong time management, leadership, and follow-through skills.
Ability to multitask and be a team player in a fast-paced environment.
General computer & internet knowledge.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Compensation is based on experience. Property Management experience is required.
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