Executive Response Manager jobs in Grand Rapids, MI

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Executive General Manager - Greenville
  • BIG BOY RESTAURANT GROUP LLC
  • Greenville, MI OTHER
  • Job Details

    Level:    Management
    Job Location:    Greenville, MI - Greenville, MI
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Travel Percentage:    Up to 25%
    Job Shift:    Any

    Description

    The Executive General Manager is responsible for the overall performance of their restaurant. He or she must have a full knowledge of the Companys operational standards and must be able to demonstrate and teach these standards to others. The Executive General Manager must be able to build a team that provides instant guest recognition and excellent service, delivering top-quality food in clean surroundings.

    Responsibilities:

    • Oversees overall operations and consistently enforces all Company policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation.
    • Ensures proper P & L management and communicates the financial goals and results to the management team. Oversees the financial operation including preparation of daily, weekly, period and annual projections.
    • Achieves maximum sales and profits while maintaining excellence in operational standards and procedures.
    • Maintains proper inventories, ensuring compliance with established pars and completing related accounting and administrative reports in a timely manner.
    • Assists in the process of recruiting, interviewing and the selection of Assistant Managers and Shift Leaders. Oversees the development and growth of the management team within the company, including coaching and counseling techniques.
    • Works with the management team to effectively recruit, hire and develop the restaurant staff. Coaches and counsels employees as needed.
    • Works with the management team to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly100% of the time.
    • Maintains strict safety and sanitation standards within the restaurant.
    • Ensures all employees receive proper training, formulating appropriate schedules and maintaining guest goodwill and positive public relations within the community.
    • Supports the management team at all times with the primary focus being complete guest satisfaction.
    • Maintains a professional appearance, adhering to uniform standards at all times.

    Qualifications


    Job Skills:

    • High School Diploma or GED;
    • Sufficient strength and agility to lift and carry up to 50 lbs.;
    • Bending, reaching, and climbing stairs;
    • Ability to work long hours and be on your feet long periods of time;
    • Ability to read, count, write and follow recipes accurately;
    • Able to stand/sit and drive a vehicle for long periods of time; and
    • Good hearing, visual, English speaking, memory, writing, reading, math and organizational skills

    Desired Traits/Hospitality Skills:

    • A helpful personality;
    • The ability to work well with others and maintain professionalism at all times;
    • The ability to develop and build professional relationships with staff and guests; and
    • Great communication and leadership skills
  • 2 Days Ago

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Executive General Manager
  • Big Boy Restaurants
  • Wyoming, MI FULL_TIME
  • Benefits: Competitive wages Comprehensive training programs Meal discounts Paid time off - insurance benefits for eligible team members and so much more! OVERVIEW - The Executive General Manager is re...
  • 4 Days Ago

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Executive General Manager - Wyoming
  • BIG BOY RESTAURANT GROUP LLC
  • Wyoming, MI OTHER
  • Job Details Level: Management Job Location: Wyoming, MI - Wyoming, MI Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Any Descri...
  • 9 Days Ago

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Maintenance
  • Executive Investments
  • Allegan, MI FULL_TIME
  • Executive Investments and Executive Containers are small, family run businesses looking to add a motivated individual to their team. Job Description: We are looking for someone who can primarily do ma...
  • 3 Days Ago

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Executive General Manager - Grand Rapids
  • BIG BOY RESTAURANT GROUP LLC
  • Grand Rapids, MI OTHER
  • Job Details Level: Management Job Location: Grand Rapids, MI - Grand Rapids, MI Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: ...
  • 5 Days Ago

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Executive General Manager - Cedar Springs
  • BIG BOY RESTAURANT GROUP LLC
  • Springs, MI OTHER
  • Job Details Level: Management Job Location: Cedar Springs, MI - Cedar Springs, MI Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift...
  • 1 Month Ago

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0 Executive Response Manager jobs found in Grand Rapids, MI area

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Executive Director
  • American House Senior Living Communities
  • Holland, MI
  • Job Description Job Description Executive Director Position Summary Under the direction of the Regional Director of Oper...
  • 3/28/2024 12:00:00 AM

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Executive Director
  • Careerbuilder
  • Holland, MI
  • The Holland Museum board of directors seeks an executive director to lead its adynamic organization working in a recipro...
  • 3/26/2024 12:00:00 AM

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Executive Director
  • Wishbone Pet Rescue Alliance
  • Allegan, MI
  • Job Description Job Description Job description The Executive Director provides overall leadership to the non-profit Wis...
  • 3/26/2024 12:00:00 AM

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Vice President of Advancement
  • Careerbuilder
  • Grand Rapids, MI
  • Supervisory: Donor Relations Manager, Grants and Foundations Manager Travel: 50% Function: The Vice President of Advance...
  • 3/26/2024 12:00:00 AM

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Executive Director
  • Commonwealth Senior Living at North Byron
  • Wyoming, MI
  • Commonwealth Senior Living at North Byron - Overview: The Executive Director is responsible for leading and overseeing t...
  • 3/25/2024 12:00:00 AM

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Hospice RN Executive Director
  • Curo Health Services
  • Fremont, MI
  • Our Company Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health...
  • 3/25/2024 12:00:00 AM

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GRCC Vice President of Advancement departs abruptly
  • Careerbuilder
  • Grand Rapids, MI
  • On Wednesday, Dec. 6, Grand Rapids Community College President Charles Lepper announced during his Town Hall Meeting tha...
  • 3/25/2024 12:00:00 AM

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Vice President of Finance
  • RDV Corporation/RDV Staffing
  • Grand Rapids, MI
  • The Opportunity Responsible for leadership and oversight of the RDV Corporation Accounting & Finance functions with an e...
  • 3/25/2024 12:00:00 AM

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$81,754 to $132,203
Grand Rapids, Michigan area prices
were up 1.3% from a year ago

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