Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.
ESSENTIAL FUNCTIONS / DUTIES
Professional Development
Demonstrates the knowledge of FARs, company manuals, and company policies and procedures as to be able to explain and execute them as required
Performs Maintenance
Other Duties or Special Projects as Assigned
Travels as required to assist in the maintenance of company aircraft and equipment to include travel outside the assigned region
Safety Responsibilities
QUALIFICATIONS
Education :
High school or equivalent
Skills :
A&P certificate required, IA preferred
Experience :
Preferred - Three years' experience on Bell 206 / 407 series and Airbus EC130 as appropriate to the region assigned.
Valid Driver License Job Description :
WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS
Working Conditions :
Work is performed in a variety of settings to include field; emergency department and office environment. Work may be stressful at times.
Physical Demands :
Requires prolonged sitting, lifting and bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
Mental Requirements : e.g., Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Last updated : 2024-04-23
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